Technical Analyst

Remote Jobs; San Francisco (CA); A distancia; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Remote Jobs is seeking an experienced Technical Analyst to support a complex FSM platform implementation for a utilities client. The role translates business needs into technical specifications, supports configuration, and ensures quality delivery through testing and hypercare.

You will collaborate with a cross-functional team including the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects to design and validate integrations and data mappings.

Formación

• 7+ years as a Technical Analyst or similar in enterprise software implementations.
• Hands-on experience implementing or supporting FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS FSM, Oracle FSC, ClickSoftware).
• Utilities industry experience strongly preferred, especially field operations, mobile workforce, or asset management systems.
• Full implementation lifecycle experience: requirements, design, configuration/build, testing, deployment, and hypercare.
• Experience in a consulting or systems integrator environment on client-facing engagements.
• Strong analytical and problem-solving skills; ability to translate complex needs into technical solutions.
• Solid understanding of integration concepts (APIs, middleware, data mapping/ETL).
• Working knowledge of relational databases and SQL for analysis, validation, and troubleshooting.
• Familiarity with Agile and traditional delivery methodologies (Scrum, SAFe, Waterfall).
• Experience with requirements and defect tracking tools (Jira, Azure DevOps, ServiceNow).
• Strong written and verbal communication across technical and business stakeholders.
• Detail-oriented with strong documentation discipline and testing rigor.
• Ability to travel to client sites domestically and internationally.

Responsabilidades

• Analyze and document detailed technical and functional requirements for FSM implementations, collaborating with stakeholders and the Solution Architect.
• Translate requirements into technical specifications, configuration workbooks, user stories, and functional designs.
• Conduct gap analysis between FSM capabilities and client needs.
• Support design documents, data mapping specs, and integration requirements.

Conocimientos

Analytical thinking

Communication

Problem solving

APIs

SQL

Agile

Documentation

Travel readiness

Educación

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

MBA or Master’s degree preferred

Herramientas

Salesforce Field Service

ServiceMax

IFS Field Service Management

Oracle Field Service Cloud

ClickSoftware

Jira

Azure DevOps

ServiceNow

Descripción del empleo

Job Title: Technical Analyst

Location: Remote (with travel cadence for meetings and workshops)

Position Overview

We are seeking an experienced Technical Analyst to support delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution: translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully.

You will work with a cross-functional delivery team that includes the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects.

Key Responsibilities

Requirements & Technical Analysis

• Analyze and document detailed technical and functional requirements for the FSM implementation, working closely with business stakeholders and the Solution Architect.


• Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.


• Conduct gap analysis between out-of-the-box FSM capabilities and client-specific requirements.


• Support development of solution design documents, data mapping specifications, and integration requirements.

Solution Configuration & Implementation Support

• Support configuration of the FSM platform (scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs.


• Partner with Product Developers and Product Solution Architects to validate that builds align with documented requirements and architecture standards.


• Assist in designing and validating integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry).


• Support data migration, including mapping, cleansing, validation, and reconciliation.

Testing & Quality Assurance

• Develop test plans, test cases, and test scripts that validate FSM functionality against business requirements.


• Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression cycles.


• Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes.


• Ensure traceability between requirements, configuration/build, and test coverage.

Cross-Functional Collaboration

• Provide the Technical Project Manager with status updates, risks, and issues, and support planning and reporting.


• Work with the Solution Architect and Product Solution Architects to align solutions with overall architecture and scalability requirements.


• Partner with Product Developers to clarify requirements, review builds, and troubleshoot implementation issues.


• Support business analysts and end users during design workshops, walkthroughs, and training sessions.

Documentation & Knowledge Transfer

• Maintain current technical documentation, configuration guides, and runbooks throughout the project lifecycle.


• Support development of training materials and knowledge transfer documentation for client teams.


• Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets.

Deployment & Hypercare Support

• Support cutover planning, deployment, and go-live readiness assessments.


• Provide post-go-live hypercare, triaging and resolving technical issues with the delivery team.

Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.


• Advanced degree (MBA or Master's) preferred.

Required Skills and Experience

• 7+ years as a Technical Analyst, Systems Analyst, or similar technical delivery role in enterprise software implementations.


• Hands-on experience implementing or supporting FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware).


• Utilities industry experience (electric, gas, water) strongly preferred, particularly with field operations, mobile workforce, or asset management systems.


• Full implementation lifecycle experience: requirements, design, configuration/build, testing, deployment, and hypercare.


• Experience in a consulting or systems integrator environment on client-facing engagements.


• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.


• Solid understanding of integration concepts (APIs, middleware, data mapping/ETL) in utilities technology ecosystems.


• Working knowledge of relational databases and SQL for analysis, validation, and troubleshooting.


• Familiarity with Agile and traditional delivery methodologies (Scrum, SAFe, Waterfall).


• Experience with requirements and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar).


• Strong written and verbal communication across technical and business stakeholders.


• Detail-oriented, with strong documentation discipline and testing rigor.


• Ability to travel to client sites (domestic and/or international) as each project requires.

Certifications

• Relevant FSM platform certification (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax).


• Certified Business Analysis Professional (CBAP) or similar.


• Certified ScrumMaster (CSM) or other Agile certification.


• ITIL Foundation (a plus, given the overlap with field service incident and change management).