Senior Business Analyst

Scion Technology Staffing; United States; Remote; USD 117,000 - 143,000; Full time

Benefits offered by this job

100% Remote (US-based)

Travel up to monthly

Competitive compensation up to $130k

Collaborative environment

Professional growth

Job summary

Scion Staffing is seeking a Senior Business Analyst to support enterprise Field Service Management (FSM) implementations for utilities, energy and telecom clients. You will translate business needs into functional requirements and work with client stakeholders and technical teams to deliver solutions.

The role emphasizes leading discovery, creating user stories, and ensuring successful integrations with ERP/CRM systems, while leveraging SQL and collaboration tools.

Qualifications

• 8+ years of professional business analysis experience in enterprise tech.
• Experience in utilities, energy, or telecommunications.
• Hands-on SQL for data analysis and validation.
• Independently lead requirements workshops.

Responsibilities

• Lead client-facing discovery sessions, stakeholder interviews, and requirements-gathering workshops to understand business objectives, operational workflows, and system requirements.
• Analyze existing business processes, identify operational gaps, and recommend improvements supporting Field Service Management, mobile workforce operations, and enterprise technology implementations.
• Translate business requirements into detailed functional specifications, user stories, process flows, acceptance criteria, and supporting documentation for technical and implementation teams.
• Collaborate with Solution Architects, Technical Analysts, Project Managers, and client stakeholders to support FSM implementations and integrations with ERP, CRM, and other enterprise applications.
• Develop test cases, support functional and integration testing, coordinate User Acceptance Testing (UAT), and assist with defect identification, resolution, and validation.
• Utilize SQL, Jira, Confluence, SharePoint, and process mapping tools to analyze data, manage requirements, maintain project documentation, and support successful system implementations.

Skills

Stakeholder interviews

SQL

Business analysis

Requirements gathering

Tools

Jira

Confluence

SharePoint

Process mapping

Job description

Scion Staffing has been engaged to conduct a search for a Senior Business Analyst - Field Service Management (FSM) for our partner, an established consulting organization specializing in enterprise technology solutions and digital transformation initiatives. This is an exciting opportunity to support large-scale technology implementations for organizations in the utilities, energy, and telecommunications industries, helping modernize field service operations, improve business processes, and optimize enterprise systems.

POSITION OVERVIEW

We are seeking an experienced Senior Business Analyst to support enterprise Field Service Management (FSM) implementations, working closely with client stakeholders and technical teams to translate business needs into functional requirements and actionable solutions. These professionals will lead requirements-gathering activities, analyze business processes, develop functional specifications, and support system integrations and testing across complex enterprise environments. The ideal candidates will bring strong functional business analysis expertise, hands-on SQL experience, and a solid understanding of utilities, energy, telecommunications, and mobile workforce operations.

PERKS

• 100% Remote with some monthly travel. Must be located in the US.
• Impactful Projects: Contribute to enterprise technology implementations that modernize field operations and improve service delivery across essential industries.
• Collaborative Environment: Partner with experienced Solution Architects, Technical Analysts, Project Managers, and business leaders on complex transformation initiatives.
• Professional Growth: Expand your expertise in enterprise FSM platforms, ERP/CRM integrations, business process optimization, and technology consulting.
• Competitive Compensation: Base up to $130k/yr plus full benefit offerings.

RESPONSIBILITIES

• Lead client-facing discovery sessions, stakeholder interviews, and requirements-gathering workshops to understand business objectives, operational workflows, and system requirements.
• Analyze existing business processes, identify operational gaps, and recommend improvements supporting Field Service Management, mobile workforce operations, and enterprise technology implementations.
• Translate business requirements into detailed functional specifications, user stories, process flows, acceptance criteria, and supporting documentation for technical and implementation teams.
• Collaborate with Solution Architects, Technical Analysts, Project Managers, and client stakeholders to support FSM implementations and integrations with ERP, CRM, and other enterprise applications.
• Develop test cases, support functional and integration testing, coordinate User Acceptance Testing (UAT), and assist with defect identification, resolution, and validation.
• Utilize SQL, Jira, Confluence, SharePoint, and process mapping tools to analyze data, manage requirements, maintain project documentation, and support successful system implementations.

QUALIFICATIONS

• Experience: Minimum of 8+ years of professional business analysis experience, with demonstrated involvement in enterprise technology implementations, systems integration, and functional requirements analysis.
• Industry Expertise: Required experience in utilities, energy, or telecommunications is a MUST, with a strong understanding of Field Service Management (FSM), field operations, and mobile workforce processes.
• FSM Implementations: Demonstrated hands-on functional business analysis experience supporting enterprise FSM implementations, including requirements gathering, business process analysis, gap assessments, and functional solution design.
• Technical Skills: Required hands-on SQL experience for data analysis, querying, and validation, along with proficiency in Jira, Confluence, SharePoint, and business process mapping tools.
• Business Analysis & Testing: Demonstrated experience independently leading requirements-gathering workshops, conducting business process and gap analyses, developing detailed functional specifications, writing user stories and test cases, and supporting User Acceptance Testing (UAT) throughout enterprise system implementations.
• Enterprise Systems & Collaboration: Strong understanding of enterprise FSM solutions, mobile workforce operations, and/or integrations with ERP and CRM systems. Proven ability to collaborate with Solution Architects, Technical Analysts, Project Managers, and client stakeholders, with excellent communication, analytical problem-solving, and organizational skills.

COMPENSATION AND BENEFITS

This position offers competitive base up to $130k/yr (DOE) plus their full benefit offerings.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.