Technical Alignment & Uptime Lead

Anchor Network Solutions, Inc.; Englewood (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Anchor Network Solutions, Inc. seeks a Technical Account Manager to ensure the technical health, stability, and alignment of client environments. You will lead proactive site reviews, implement best practices, and standardize technologies to reduce downtime and improve performance.

You will partner with the Technology Strategist and Account Manager to align day-to-day actions with the client’s long-term roadmap, own documentation, and support small-scale projects including Security+ deployments.

Qualifications

• Minimum of five years of technology experience (MSP experience preferred).
• Strong working knowledge of Microsoft 365/Entra administration, core networking concepts, and security fundamentals.
• Relevant certifications are valued but not a substitute for demonstrated hands-on capability.

Responsibilities

• Conduct regular site reviews using Life Cycle Insights to identify risks, gaps, and misalignments with best practices.
• Document findings, address issues on the spot when possible, create service tickets for later resolution, or escalated to projects/service delivery for larger initiatives.
• Schedule and perform both onsite and remote alignment visits based on client size and complexity.
• Participate in client meetings when requested to explain technical findings, answer infrastructure questions, and support Account Managers and/or Technology Strategists in presenting alignment recommendations.
• Collaborate with the Account Manager to ensure technical updates are communicated effectively and service needs are addressed in a timely manner.
• Maintain accurate, complete, and up-to-date technical documentation for all assigned clients.
• Ensure all changes to the environment are reflected in documentation to support internal teams and improve response times.
• Serve as the primary technical resource for small-scale client projects, Security+ deployments, client onboarding, and offboarding.
• Collaborate with Technology Strategists on roadmap development and project scoping for technical upgrades or remediation efforts.
• Contribute to the creation and maintenance of Anchor’s technical standards across hardware, networking, backups, security, and other core service areas.
• Ensure all client deployments meet current standards and proactively recommend updates when standards evolve.
• Resolve tickets resulting from site reviews that do not require significant client interaction.
• Act as a technical escalation point for complex issues due to deep familiarity with client infrastructure.
• Perform other duties as needed or assigned.

Skills

MS365/Entra administration

Networking concepts

Security fundamentals

Analytical thinking

Communication skills

Collaboration

Documentation

Tools

Life Cycle Insights

Job description

Anchor Network Solutions, Inc. seeks a Technical Account Manager to ensure the technical health, stability, and alignment of client environments. You will lead proactive site reviews, implement best practices, and standardize technologies to reduce downtime and improve performance.

You will partner with the Technology Strategist and Account Manager to align day-to-day actions with the client’s long-term roadmap, own documentation, and support small-scale projects including Security+ deployments.