Technical Alignment Manager

CompassMSP; Hartford (CT); On-site; USD 90,000 - 150,000; Full time

Job summary

CompassMSP seeks a Technical Alignment Manager to provide proactive infrastructure support across client environments, including workstations, servers, printers, and networks. This role requires travel to client sites and a strong customer-focused mindset.

The ideal candidate has 4+ years of hands-on IT experience, expertise in Windows Server, Exchange, SQL, SharePoint, cloud platforms (Azure, AWS), and networking concepts.

Qualifications

• 4+ years of hands-on IT experience in a related role.
• Experience with Windows Server OS, Exchange, SQL, SharePoint.
• Experience with Azure and AWS cloud platforms.
• Networking: DNS, VPN, WAN/LAN connectivity.
• Firewall and security administration experience.
• MS, MCSA, CCNA, and VMware certifications preferred.
• Experience with MSP environments preferred.
• ConnectWise and Labtech experience preferred.
• Valid driver's license and ability to travel to client sites.

Responsibilities

• Provide proactive support to assigned clients for workstations, servers, printers, networks.
• Troubleshoot and resolve complex infrastructure issues.
• Travel regularly to client sites as required.
• Document system configurations and changes.
• Collaborate with clients, vendors, and internal teams to ensure uptime.

Skills

Detail-oriented

Proactive mindset

Customer-focused

Strong communication

Team collaboration

Education

MS/MCSA, CCNA, VMware

Tools

ConnectWise

Labtech

Azure

AWS

Windows Server

Job description

CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.

What we are looking for:

Summary

The Technical Alignment Manager will be responsible for providing proactive support to an assigned client base, for a variety of internal infrastructures-including workstations, servers, printers, networks, and vendor specific hardware and software. The successful candidate will be highly technical, a natural troubleshooter, customer focused and have a proactive mindset. This position requires regular travel to client sites.

Qualifications Include:

• 4+ years of recent, relevant hands-on experience
• Required systems experience:
• Windows Server Operation Systems
• Exchange, SQL, SharePoint
• Azure and AWS
• DNS, VPN, WAN and LAN connectivity
• Switches and Routers
• Firewalls and Security
• Preferred experience with enterprise backup solutions and business continuity solutions
• Preferred certifications: MS, MCSA
• Preferred certifications: CCNA, VMware
• Preferred previous work experience: with a Managed Service Provider
• Preferred systems experience: ConnectWise, Labtech
• Desire to grow personally and professionally
• Desire to work in a fast-paced and growing organization
• Require a valid driver's license and reliable personal vehicle

Who you are:

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You understand the balance between analysis and fixing, and how checklists and standards can produce predictable results. You are driven by proactively preventing problems and implementing best practices that will influence client business success. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment.

A successful Technical Alignment Manager will be able to:

• Leverage their level 3 technical skills and advanced understanding and working knowledge of Windows Server & Windows 10/11 operating systems including Active Directory, DNS, DHCP, File Services, & Group Policy, cloud computing concepts, and a firm grasp of basic security standards.
• Understand and have working knowledge of networking including Firewall Configuration, Layer 2 and Layer 3 Switching, NATs, vLANs, Routing, & VPNs.
• Understand and have working knowledge of Microsoft 365 including AD Sync, Exchange Online Configuration, Teams, & OneDrive.
• Analyze client systems and network infrastructure to proactively identify technology lifecycle anomalies, issues, faults, trends, and risks and implement action plans to resolve issues.
• Collaborate with the vCIO and Project Teams to educate and present to clients on best use and configuration of System & Network infrastructure-concepts, options, and solutions (IT roadmap).
• Create and maintain technical documentation to include both system reviews, recommendations, and best practices.
• Review and complete all proactive tickets according to SLA.
• Communicate with clients for all scheduled proactive visits-goals, results, incident progress, and impending changes and/or agreed outages.