Strategic Technical Alignment Lead

CompassMSP; Hartford (CT); On-site; USD 90,000 - 150,000; Full time

Job summary

CompassMSP seeks a Technical Alignment Manager to provide proactive infrastructure support across client environments, including workstations, servers, printers, and networks. This role requires travel to client sites and a strong customer-focused mindset.

The ideal candidate has 4+ years of hands-on IT experience, expertise in Windows Server, Exchange, SQL, SharePoint, cloud platforms (Azure, AWS), and networking concepts.

Qualifications

• 4+ years of hands-on IT experience in a related role.
• Experience with Windows Server OS, Exchange, SQL, SharePoint.
• Experience with Azure and AWS cloud platforms.
• Networking: DNS, VPN, WAN/LAN connectivity.
• Firewall and security administration experience.
• MS, MCSA, CCNA, and VMware certifications preferred.
• Experience with MSP environments preferred.
• ConnectWise and Labtech experience preferred.
• Valid driver's license and ability to travel to client sites.

Responsibilities

• Provide proactive support to assigned clients for workstations, servers, printers, networks.
• Troubleshoot and resolve complex infrastructure issues.
• Travel regularly to client sites as required.
• Document system configurations and changes.
• Collaborate with clients, vendors, and internal teams to ensure uptime.

Skills

Detail-oriented

Proactive mindset

Customer-focused

Strong communication

Team collaboration

Education

MS/MCSA, CCNA, VMware

Tools

ConnectWise

Labtech

Azure

AWS

Windows Server

Job description

CompassMSP seeks a Technical Alignment Manager to provide proactive infrastructure support across client environments, including workstations, servers, printers, and networks. This role requires travel to client sites and a strong customer-focused mindset.

The ideal candidate has 4+ years of hands-on IT experience, expertise in Windows Server, Exchange, SQL, SharePoint, cloud platforms (Azure, AWS), and networking concepts.