Client Success Manager - Tech Adoption & Solutions

Connection; New Hampshire; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free therapy visits

Mental health resources

Wellness days

Volunteer time off

Generous PTO

Job summary

Connection in New Hampshire seeks a Client Success Manager to guide customers through Cisco software adoption and lifecycle. You will develop customer success plans, onboard users, and coordinate with services teams to maximize software value.

Responsibilities include onboarding, adoption tracking, and creating marketing content to raise awareness of EA programs. Strong communication and collaboration skills are essential.

Qualifications

• Understanding of Cisco and Microsoft software.
• Solid knowledge of Microsoft Office Suite (Word, PowerPoint, Excel).
• Excellent verbal and written communication skills.
• Team player with self-motivation.

Responsibilities

• Understands customer challenges and business objectives.
• Consults and introduces technical solution options to customer’s challenges.
• Guide a customer through the lifecycle of their software purchases to maximize ROI.
• Assist with onboarding, adoption, and full implementation of their Cisco software.
• Work with clients to understand current needs and challenges.
• Determin(es) frequency of adoption conversations with the client.
• Engage technical support for issues and concerns with EA software.
• Attend customer EA discovery calls.
• Deliver consumption reporting annually.
• Review and consult with customers about smart accounts.
• Troubleshoot adoption barriers and coordinate with services experts.
• Ensure EA contract numbers are associated with clients.
• Provide updates on trouble areas to stakeholders.
• Attend conference calls with clients to discuss CSM value.
• Identify possible expansion opportunities.

Skills

Cisco software

Microsoft software

Office Suite

Communication skills

Team player

Self-motivated

Tools

EA programs

Job description

Connection in New Hampshire seeks a Client Success Manager to guide customers through Cisco software adoption and lifecycle. You will develop customer success plans, onboard users, and coordinate with services teams to maximize software value.

Responsibilities include onboarding, adoption tracking, and creating marketing content to raise awareness of EA programs. Strong communication and collaboration skills are essential.