AI-Powered Customer Success & Adoption Architect

Cisco Systems, Inc; Dallas (TX); On-site; USD 118,000 - 167,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Parental leave

Job summary

Cisco Systems, Inc in the United States seeks a Customer Success Specialist to drive software adoption and value realization. You will orchestrate Technical Adoption Planning (TAP) to align deployments with customer goals, acting as a trusted advisor between customers and Cisco product teams.

You will lead TAP execution, workshops, and AI-informed insights to optimize usage, while collaborating with CSMs, Account Teams, Sales, and Partners to deliver a unified engagement experience.

Qualifications

• Bachelor’s degree in a related field with 5+ years of experience; or Master’s with 3+ years; or PhD with no required experience.
• Professional‑level certification (e.g., CCNP) or equivalent is encouraged.
• Fluent in English and Spanish; Portuguese is a plus.

Responsibilities

• TAP Execution: Proactively develop and drive Technical Adoption Plans (TAPs) aligned to customer goals.
• Alignment Workshops: Facilitate workshops to review progress, drive outcomes, and support renewals.
• Customer Insights: Maintain detailed customer profiles and apply AI-driven recommendations to improve product usage.
• AI-Powered Analytics: Use telemetry and AI insights to supervise adoption and inform engagement strategies.
• Authority Enablement: Deliver 1:many technical enablement sessions across multiple Cisco products.
• Technical Demos: Coordinate and complete moderately complex demos with actionable follow‑ups.
• Technical Advocacy: Provide feedback to product teams to address systemic challenges.

Skills

English

Spanish

Portuguese (nice-to-have)

Education

Bachelor’s degree + 5 years of related experience

Master’s degree + 3 years of related experience

PhD + 0 years of experience

CCNP Certification

Job description

Cisco Systems, Inc in the United States seeks a Customer Success Specialist to drive software adoption and value realization. You will orchestrate Technical Adoption Planning (TAP) to align deployments with customer goals, acting as a trusted advisor between customers and Cisco product teams.

You will lead TAP execution, workshops, and AI-informed insights to optimize usage, while collaborating with CSMs, Account Teams, Sales, and Partners to deliver a unified engagement experience.