Senior Networking Adoption Lead

Cisco Systems, Inc.; Clegg (NC); Remote; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.

You will combine deep networking expertise, AI-driven insights, and strong deployment knowledge to help customers adopt software faster, reduce risk, and realize value. Responsibilities include developing TAPs, guiding onboarding, and coordinating cross-functional teams to ensure renewals and growth while communicating effectively with

Qualifications

• Bachelors/Masters/PhD with years of related experience or equivalent work
• Deep networking expertise across Catalyst Center/WAN/Spaces/SDA/SD-Routing
• Advanced networking cert such as CCNP/CCIE or equivalent

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) aligned with renewal priorities and account strategy.
• Use telemetry, AI-driven insights, and deployment knowledge to identify risks and next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, adoption reviews.
• Partner with Customer Experience, Sales, Partners, and Cisco teams to coordinate adoption.
• Communicate complex concepts to executives, technical teams, and stakeholders.
• Bring customer feedback to product teams to prioritize improvements and adoption experiences.

Skills

Networking expertise

CCNP/CCIE cert

Education

Bachelor’s degree +8+ yrs

Master’s degree +6+ yrs

PhD +3+ yrs

Equivalent relevant work

Job description

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.

You will combine deep networking expertise, AI-driven insights, and strong deployment knowledge to help customers adopt software faster, reduce risk, and realize value. Responsibilities include developing TAPs, guiding onboarding, and coordinating cross-functional teams to ensure renewals and growth while communicating effectively with