Technical Account Manager – Thermal Solutions (West Coast)

Alloy Engineering Company; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Thermcraft, Inc. is seeking an Account Manager to drive sales growth by identifying new business opportunities and expanding customer relationships across the western region.

The role requires translating customer needs into tailored heating and thermal process solutions and managing the full sales cycle from prospecting to order close. Reporting to the Sales Manager, you will collaborate with engineering, customer service, and production to deliver technically sound solutions, maintain CRM

Responsibilities

• Identify, pursue, and secure new business opportunities within key markets including laboratory, aerospace, industrial heat treatment, and R&D sectors.
• Manage and grow relationships with customers to drive repeat business and brand loyalty.
• Conduct on-site customer visits, technical presentations, and equipment demonstrations at trade shows or customer facilities.
• Collaborate with internal teams — engineering, customer service, and production — to ensure accurate technical solutions and timely communication.
• Develop and maintain territory sales plans, forecasts, and regular reporting through CRM and Infor systems.
• Monitor market trends, competitor activity, and pricing to identify growth opportunities.
• Represent Thermcraft at industry events, trade shows, and conferences with a professional and proactive presence.
• Serve as a customer advocate internally to ensure satisfaction and build long-term partnerships.

Job description

Thermcraft, Inc. is seeking an Account Manager to drive sales growth by identifying new business opportunities and expanding customer relationships across the western region.

The role requires translating customer needs into tailored heating and thermal process solutions and managing the full sales cycle from prospecting to order close. Reporting to the Sales Manager, you will collaborate with engineering, customer service, and production to deliver technically sound solutions, maintain CRM