Account Manager- West Coast region

Alloy Engineering Company; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Thermcraft, Inc. is seeking an Account Manager to drive sales growth by identifying new business opportunities and expanding customer relationships across the western region.

The role requires translating customer needs into tailored heating and thermal process solutions and managing the full sales cycle from prospecting to order close. Reporting to the Sales Manager, you will collaborate with engineering, customer service, and production to deliver technically sound solutions, maintain CRM

Responsibilities

• Identify, pursue, and secure new business opportunities within key markets including laboratory, aerospace, industrial heat treatment, and R&D sectors.
• Manage and grow relationships with customers to drive repeat business and brand loyalty.
• Conduct on-site customer visits, technical presentations, and equipment demonstrations at trade shows or customer facilities.
• Collaborate with internal teams — engineering, customer service, and production — to ensure accurate technical solutions and timely communication.
• Develop and maintain territory sales plans, forecasts, and regular reporting through CRM and Infor systems.
• Monitor market trends, competitor activity, and pricing to identify growth opportunities.
• Represent Thermcraft at industry events, trade shows, and conferences with a professional and proactive presence.
• Serve as a customer advocate internally to ensure satisfaction and build long-term partnerships.

Job description

The Account Manager at Thermcraft, Inc. plays a key role in driving sales growth by identifying new business opportunities, expanding customer relationships, and strengthening Thermcraft’s presence across the west coast region.
This position requires a technically minded, self-motivated individual who can translate customer needs into tailored heating and thermal process solutions.

Reporting directly to the Sales Manager, you will manage the full sales cycle — from prospecting and qualification through technical consultation, proposal development, and order close — while maintaining Thermcraft’s high standards of professionalism and customer care.

Key Responsibilities

• Identify, pursue, and secure new business opportunities within key markets including laboratory, aerospace, industrial heat treatment, and R&D sectors.
• Manage and grow relationships with customers to drive repeat business and brand loyalty.
• Conduct on-site customer visits, technical presentations, and equipment demonstrations at trade shows or customer facilities.
• Collaborate with internal teams — engineering, customer service, and production — to ensure accurate technical solutions and timely communication.
• Develop and maintain territory sales plans, forecasts, and regular reporting through CRM and Infor systems.
• Monitor market trends, competitor activity, and pricing to identify growth opportunities.
• Represent Thermcraft at industry events, trade shows, and conferences with a professional and proactive presence.
• Serve as a customer advocate internally to ensure satisfaction and build long-term partnerships.

Requirements

• Minimum 3–5 years of experience in industrial or technical sales (thermal processing, instrumentation, or manufacturing preferred).
• Proven ability to develop new businesses and maintain key accounts.
• Strong technical aptitude and understanding of engineered products or systems.
• Excellent communication, presentation, and negotiation skills.
• Proficient with Microsoft Office, CRM tools (Infor experience preferred), and digital communication platforms.
• Willingness to travel (domestic as required).
• Valid driver’s license.

Preferred

• Experience selling furnaces, ovens, or heating elements to industrial or OEM customers.
• Understanding of thermal processing or materials testing applications.

The Ideal Candidate

• A self-starter who thrives on building relationships and solving customer challenges.
• Professional, organized, and detail-oriented, with a commitment to follow-through.
• Comfortable in both hands-on technical discussions and strategic sales planning.
• Understands how to balance customer needs with company profitability and delivery capability.

About ThermcraftThermcraft, Inc.

Thermcraft is a leading U.S. manufacturer of industrial and laboratory furnaces, ovens, and heating elements. For over 50 years, Thermcraft has built a reputation for precision, reliability, and customer service, providing thermal solutions to customers worldwide. Now, as part of the AECO family of companies, Thermcraft continues to grow through innovation, responsiveness, and commitment to excellence.

CORE VALUES:

Customer Centric Teamwork.

Get it Done, Well & Timely.

Drama Free Work Environment.

Be Smart Grow & Learn, Stay Smart

Thermcraft is a 100% employee-owned company and an Equal Opportunity Employer, including disability and veterans.