Technical Account Manager – West Coast Growth

Thermcraft, Winston-Salem, NC; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Thermcraft, Inc. is seeking an Account Manager to drive sales growth by identifying new business opportunities, expanding customer relationships, and strengthening Thermcraft’s presence across the west coast region.

This role requires a technically minded, self-motivated professional who can translate customer needs into tailored heating and thermal process solutions. Reporting to the Sales Manager, you will manage the full sales cycle—from prospecting and qualification through technical

Qualifications

• Bachelor's or Associate degree, supported by relevant sales experience.
• Minimum 3–5 years of experience in industrial or technical sales (thermal processing, instrumentation, or manufacturing preferred).
• Proven ability to develop new businesses and maintain key accounts.
• Strong technical aptitude and understanding of engineered products or systems.
• Excellent communication, presentation, and negotiation skills.
• Proficient with Microsoft Office, CRM tools (Infor experience preferred), and digital communication platforms.
• Willingness to travel (domestic as required).
• Valid driver’s license.

Responsibilities

• Identify, pursue, and secure new business opportunities within key markets including laboratory, aerospace, industrial heat treatment, and R&D sectors.
• Manage and grow relationships with customers to drive repeat business and brand loyalty.
• Conduct on-site customer visits, technical presentations, and equipment demonstrations at trade shows or customer facilities.
• Collaborate with internal teams — engineering, customer service, and production — to ensure accurate technical solutions and timely communication.
• Develop and maintain territory sales plans, forecasts, and regular reporting through CRM and Infor systems.
• Monitor market trends, competitor activity, and pricing to identify growth opportunities.
• Represent Thermcraft at industry events, trade shows, and conferences with a professional and proactive presence.
• Serve as a customer advocate internally to ensure satisfaction and build long-term partnerships.

Skills

Sales experience

Relationship building

Communication

Negotiation

Presentations

Technical aptitude

Education

Bachelor's or Associate degree

Tools

Infor CRM

Microsoft Office

Job description

Thermcraft, Inc. is seeking an Account Manager to drive sales growth by identifying new business opportunities, expanding customer relationships, and strengthening Thermcraft’s presence across the west coast region.

This role requires a technically minded, self-motivated professional who can translate customer needs into tailored heating and thermal process solutions. Reporting to the Sales Manager, you will manage the full sales cycle—from prospecting and qualification through technical