Technical Account Manager (TAM)

Vidorra Consulting Group; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Vidorra Consulting Group is seeking a Technical Account Manager (TAM) in the San Francisco Bay Area/remote setup. The TAM drives product adoption, champions cloud security, and enables government and education customers to accelerate digital transformations and scale cloud capabilities.

You will lead cross-functional activities across multiple work streams, collaborate with product and engineering teams, and act as a trusted technical advisor, coordinating with support and SRE for events and

Qualifications

• U.S. citizen; must work from the United States.
• 4+ years of customer-facing cloud platform experience.
• 1+ year hands-on experience with microservices, distributed systems, and APIs.
• Bachelor's degree in CS/Engineering or related field

Responsibilities

• Lead technical activities across multiple work streams with key stakeholders and/or delivery partners, focused on cloud architectural advisory, operational excellence, and compliance.
• Collaborate with product and engineering teams as a customer advocate on new products, features, and bug fixes benefiting government and education customers.
• Partner with Support, Product Engineering, and Site Reliability Engineering to plan for customer events and launches; guide issues/escalations to resolution.
• Manage stakeholder relationships as a trusted technical advisor; lead quarterly reviews, host executive sessions, and develop tactical plans.

Skills

Cloud adoption

Stakeholder mgmt

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Cloud platforms certification

Job description

Bay Area ( onsite ) / Remote ( Other locations). w2 contract position. Only USC.

Role Summary

The Technical Account Manager (TAM) drives product adoption, provides proactive problem avoidance, and recommends leading practices that help our most strategic public sector customers accelerate digital transformations, secure cloud infrastructure, and scale cloud capabilities.

Key Responsibilities

• Lead technical activities across multiple work streams with key stakeholders and/or delivery partners, focused on cloud architectural advisory, operational excellence, and compliance.
• Collaborate with product and engineering teams as a customer advocate on new products, features, and bug fixes benefiting government and education customers.
• Partner with Support, Product Engineering, and Site Reliability Engineering to plan for customer events and launches; guide issues/escalations to resolution.
• Manage stakeholder relationships as a trusted technical advisor; lead quarterly reviews, host executive sessions, and develop tactical plans.

Required Qualifications

• U.S. citizen; must work from the United States.
• 4+ years of customer-facing experience managing cloud platform implementations or transformation programs (launch/capacity planning, release management, technical support, escalation management, or consulting).
• 1+ year of hands-on experience with modern software development practices, microservices-based architectures, distributed systems, and APIs.
• At least one cloud platform professional-level certification may be obtained after joining, but candidates should be on track to achieve this early in the role.
• Ability to travel up to 30% as needed.
• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

Preferred Characteristics

• Experience communicating complex concepts to technical and non-technical stakeholders at all levels.
• Excellent written/verbal communication, presentation, problem-solving, and client management skills.
• Calm under pressure; able to bring order to chaotic situations.

Security Clearance

Not required for this role.

Work Location

Onsite (Bay Area, CA), Bay Area-remote, or remote from other U.S. cities are all viable for this role