Technical Account Manager

Qualys; Minnesota; On-site; USD 75,000 - 100,000; Full time

Job summary

Qualys is seeking a Technical Account Manager (TAM) to support enterprise-level customers effectively. The TAM will drive and manage the post-sales process, articulating the company's technology and product positioning to both business and technical users.

Responsibilities include providing product support, identifying business opportunities, and conveying customer requirements to internal teams. The ideal candidate will have strong experience in security and compliance, excellent presentation skills, and the ability to engage with various organizational levels.

Qualifications

• 5-7 years relevant experience in technical account management or similar roles.
• Strong knowledge in security and compliance, particularly with enterprise security solutions.
• Ability to interact with individuals at all organizational levels.

Responsibilities

• Provide product and technical support for assigned accounts.
• Identify and develop potential new business opportunities.
• Convey customer requirements to Product Management and Engineering teams.
• Respond to customer questions on technical and business related issues.
• Delivers high-level and detailed sales presentations.

Skills

Vulnerability Management

Cloud Security

Policy Compliance

Intrusion Detection Systems (IDS)

Intrusion Prevention Systems (IPS)

Network Scanners

Federal Regulatory Compliance

Presentation Skills

Written Communication

Oral Communication

Education

Bachelor degree or equivalent experience

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

Qualys is an Equal Opportunity Employer, please see our EEO policy.