Senior Technical Account Manager

Qualys; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in Wilmington is seeking a Senior Technical Account Manager responsible for driving post-sales processes with enterprise-level customers. The ideal candidate should have 5-7 years of experience in the security and compliance space, strong presentation and communication skills, and the ability to engage with stakeholders ranging from technical staff to C-level executives. This role involves providing technical support, identifying business opportunities, and collaborating with internal teams to meet customer needs.

Qualifications

• 5-7 years of relevant experience in technical account management or similar roles.
• Ability to articulate technology and product positioning to various stakeholders.
• Comfortable interacting with C-level executives to technical staff.

Responsibilities

• Provide product and technical support for assigned accounts.
• Identify and develop potential new business opportunities.
• Convey customer requirements to internal teams.

Skills

Knowledge in security and compliance

Strong presentation skills

Written and oral communication skills

Analytical and organized

Technical support

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Senior Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

Qualys is an Equal Opportunity Employer, please see our EEO policy.