IT Technical Account Manager

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Monthly Car Allowance

FSA/HSA

Company events

Job summary

Pacific Office Automation is seeking Technical Account Managers to oversee an assigned portfolio of clients within our Managed IT Services division. You will work as a trusted advisor, aligning technology with business goals and driving IT strategy while ensuring client satisfaction.

Responsibilities include proactive communication, planning, and cross-functional collaboration with internal teams to maintain and evolve client environments in a fast-paced setting based in Beaverton, OR.

Qualifications

• 5+ years in Technical Account Management, vCIO, IT Director, or senior IT consultant.
• Experience with IT budgeting, strategic planning, and technology roadmaps.
• Experience presenting to C-level executives and performing TBRs.
• ROI analysis and cost justification for IT investments.
• Translate complex tech concepts into business language.
• Knowledge of cloud, network, security, and collaboration platforms.
• Strong customer service mindset and client retention focus.

Responsibilities

• Manage an assigned client portfolio within Managed IT Services.
• Act as technical and consultative resource across teams.
• Align technology with business goals and drive IT strategy.
• Communicate proactively, plan effectively, and manage relationships.
• Lead cross-functional collaboration with Sales Engineers, Helpdesk, Onboarding, and Project Delivery.

Skills

Emotional intelligence

Client relationship management

Strategic thinking

Executive presentation

IT strategy development

Cross-functional collaboration

Communication skills

Time management

Education

Bachelor’s degree in Computer Science or related field

MSP experience strongly preferred

Tools

Active Directory

Exchange Online

SQL Server

Firewall platforms (WatchGuard/Cisco)

VPN

Job description

Job Overview

Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.

Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

Skills, Knowledge, and Expertise

• High level of emotional intelligence (EQ) and professional maturity to build and maintain strong client relationships.
• Strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.
• Confidence presenting to executives, skilled in IT strategy development, and bridging the gap between technical requirements and business outcomes.

Qualifications Required

• 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant.
• Proven experience with IT budgeting, strategic planning, and technology roadmap development.
• Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs).
• Strong understanding of ROI analysis and cost-benefit justification for IT investments.
• Ability to translate complex technical concepts into business language.
• Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms.
• Strong aptitude for customer service and client retention.
• Excellent verbal, written, and analytical communication skills.
• Highly organized with the ability to manage multiple priorities effectively.
• Ability to remain composed and focused under pressure while managing client escalations.
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams.

Qualifications Preferred

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).
• MSP experience strongly preferred.
• Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC.
• Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks.
• Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365).

Technology Stack

• Microsoft Windows and macOS environments.
• Microsoft Windows Server / Active Directory.
• Microsoft SQL / Exchange Online.
• WatchGuard, SonicWall, Cisco, or similar firewall platforms.
• Remote Access: VPN, RDS.
• Wireless: Aruba, WatchGuard, Meraki.
• Endpoint Security, EDR, and Cloud Backup solutions, SIEM.

Compensation and Benefits

• Location: On-site position based in Beaverton, OR.
• Compensation: $60,000-100,000/year, depending on experience and certifications.
• Medical, Dental, Vision, and Life Insurance.
• 401(k) with company match.
• Monthly Car Allowance.
• FSA/HSA Programs.
• Company events, recognition trips, and a collaborative team environment.

Equal Employment Opportunity

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.