Technical Account Manager

Qualys; Indianapolis (IN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote work

Job summary

Qualys is seeking a Technical Account Manager to actively drive and manage the post-sales process for Enterprise customers. The TAM must articulate Qualys technology and product positioning to business and technical users, and identify technical and business issues to ensure customer satisfaction through all stages of the sales process.

Responsibilities include providing product and technical support, developing new business opportunities, conveying customer requirements to Product, Marketing

Qualifications

• Ideal candidate has strong knowledge in security and compliance: vulnerability management, cloud security, policy compliance, IDS/IPS, network scanners, PCI, audit tooling.
• Familiarity with federal regulatory compliance issues (ISO 27001, HIPAA, SOX) is a plus.
• Strong presentation and email/reporting skills for diverse audiences.
• Comfortable interacting with all levels from C-level to technical staff.

Responsibilities

• Provide product and technical support for assigned accounts.
• Identify and develop potential new business opportunities.
• Convey customer requirements to Product Management, Marketing and Engineering teams.
• Provide functional and technical support to customers.
• Respond to customer questions on technical and business related issues.
• Deliver high-level and detailed sales presentations.
• Attend conferences, seminars, etc.

Skills

Security knowledge

Compliance knowledge

Presentation skills

Communication

C-level interaction

Analytical

Experience 5-7 years

Willing to travel

Education

Bachelor degree or equivalent experience

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

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Qualys is an Equal Opportunity Employer, please see our EEO policy.