Technical Account Manager (Level 3 TAM)

RiverMeadow - Workload Mobility Platform; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid role environment

Career growth opportunities

Competitive compensation

Flexible hours

Direct RiverMeadow platform experience

Job summary

RiverMeadow is seeking an experienced TAM to serve as the technical owner for a portfolio of key customers and partners. The role blends engineering depth with account management and PMO-style coordination.

You will own Level 3 escalations, investigate migrations, coordinate across Support, MMS Delivery, and Engineering, and drive onboarding and enablement for accounts. Flexibility across time zones and after-hours support is required.

Qualifications

• 4–6 years delivering infrastructure or cloud projects with customer-facing responsibility.
• Strong migration and cloud fundamentals across AWS/Azure/GCP and private cloud.
• Solid Linux/Windows Server, networking, and virtualization troubleshooting skills.
• Excellent written and verbal communication with executive audiences.
• Ability to work across regional time zones with occasional after-hours support.

Responsibilities

• Serve as the named technical point of contact for key customers and partners.
• Own Level 3 escalations - deep technical investigation of migrations and platform issues.
• Coordinate resolution across Support, Delivery, and Engineering.
• Provide light project management for account activities.
• Lead technical onboarding and enablement for accounts.
• Advocate for accounts and surface recurring issues to product and delivery teams.
• Support planned migration and cutover events, including after-hours coverage.

Skills

Customer-facing

Cloud delivery

Migration

Linux/Windows

Networking

Project management

Communication

Time zone flexibility

Education

ITIL certification

Tools

AWS

Azure

GCP

VMware vSphere/ESXi

Job description

A hybrid role: the technical depth of an intermediate MMS Delivery Engineer, the relationship focus of an account manager, and the coordination discipline of the PMO. TAMs are the senior technical owners of their assigned accounts and the Level 3 escalation point for complex issues.

Location: This position is open to candidates based in United States and the European Union (EU).

What You’ll Do

• Serve as the named technical point of contact for a portfolio of key customers and partners.
• Own Level 3 escalations - deep technical investigation of complex migration and platform issues, analyzing logs, system behavior, and platform performance to identify root causes.
• Coordinate resolution across Support, MMS Delivery, and Engineering, keeping the customer informed throughout.
• Provide light project management for account activities: track action items, risks, and follow-through.
• Lead technical onboarding and enablement for assigned accounts.
• Advocate internally for your accounts and surface recurring issues to product and delivery teams.
• Support planned migration and cutover events for your accounts, including scheduled after-hours coverage.

What You Bring

• 4-6 years combining hands-hand infrastructure/cloud delivery with customer-facing responsibility.
• Solid migration and cloud fundamentals across AWS, Azure, GCP, and/or private cloud (intermediate MMS-level depth).
• Strong Linux/Windows Server, networking (firewalls, routing, VPNs, DNS), and virtualization (VMware vSphere/ESXi) troubleshooting skills.
• Genuine relationship-building ability - the 'personality' to own a customer relationship, not just a ticket.
• Working project-management discipline: able to run action items, risks, and cadences without a dedicated PM.
• Excellent written and verbal communication with both technical and executive audiences.
• Comfortable operating independently across regional time zones, including shifted hours and periodic weekend coverage within the 24/7 follow-the-sun support rotation.

Bonus Points

• Direct RiverMeadow platform experience.
• Prior TAM, professional services, or solutions engineering experience.
• Relevant cloud and/or ITIL certifications.
• Backup, disaster recovery, or replication technologies.
• Experience with managed service providers (MSPs) or enterprise IT organizations.

Why This Role Matters

• TAMs bridge Support, Delivery, and the PMO for RiverMeadow’s most important accounts. They combine technical credibility with ownership and communication - the difference between a customer who merely gets answers and one who feels genuinely looked after.