Technical Account Manager — SaaS Feed Integrations (Remote)

Nivoda; Northern (KY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Unlimited holiday allowance

Opportunities for growth and learning

Flexible working hours

Rapidly growing company

Job summary

Nivoda is seeking a Technical Account Manager to own a territory of SaaS customers, ensuring healthy feeds and successful integrations across Shopify and other SaaS connections. You will drive onboarding, monitor performance, and coordinate with Product Marketing and Sales to uncover expansion opportunities.

You will serve as the technical escalation point between customers and Nivoda’s product/engineering and account management teams, documenting patterns and tracking adoption metrics.

Qualifications

• Experience in technical account management, solutions engineering, or account management in SaaS or e-commerce.
• Ability to read feed specs, debug integration issues with customer technical teams.
• Clear communicator able to translate technical detail for engineering and commercial audiences.
• Organised across a multi-account territory with varying integration complexity.
• Native or professional proficiency in English.

Responsibilities

• Lead technical onboarding and feed integration setup for new SaaS customers in your territory.
• Monitor feed health and integration performance, troubleshoot issues before they impact trading.
• Partner with Product Marketing and sales to identify feed/SaaS expansion opportunities within accounts.
• Be the technical escalation point between the customer, product/engineering and Account Management.
• Document integration patterns and feed configuration options; provide feed feedback upstream.
• Track integration health and adoption metrics across your book of SaaS accounts.

Skills

Technical account management

Solutions engineering

Account management

E-commerce / SaaS experience

Clear communication

Multi-account organization

Tools

Shopify

Job description

Nivoda is seeking a Technical Account Manager to own a territory of SaaS customers, ensuring healthy feeds and successful integrations across Shopify and other SaaS connections. You will drive onboarding, monitor performance, and coordinate with Product Marketing and Sales to uncover expansion opportunities.

You will serve as the technical escalation point between customers and Nivoda’s product/engineering and account management teams, documenting patterns and tracking adoption metrics.