Remote Technical Account Manager — SaaS/E‑commerce Growth

Openkrill; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Growth opportunities

Unlimited holidays

Expansion phase

Job summary

Nivoda is seeking a Technical Account Manager to own a territory's SaaS customers, ensuring healthy feed integrations from first setup through years of live trading. You’ll coordinate onboarding, monitor health, and prevent churn by proactively addressing issues.

You’ll partner with Product Marketing and sales to expand feed/SaaS within existing accounts, serve as the escalation point between customers and cross-functional teams, and document integration patterns while promoting clear,

Qualifications

• Experience in technical account management, solutions engineering, or account management— ideally in e-commerce or SaaS.
• Comfortable reading feed specs, debugging integration issues, and working with customer technical teams.
• A clear communicator who can translate technical detail for engineering and commercial audiences.
• Organised across a multi-account territory with varying integration complexity.
• Native or professional proficiency in English.

Responsibilities

• Lead technical onboarding and feed integration setup for new SaaS (Feeds/Shopify) customers in your territory.
• Monitor feed health and integration performance, and troubleshoot issues before they affect customer trading.
• Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts.
• Be the technical escalation point between the customer, product/engineering teams, and Account Management.
• Document integration patterns and feed configuration options; feed structured product feedback upstream.
• Track integration health and adoption metrics across your book of SaaS accounts.

Skills

Technical account management

Solutions engineering

SaaS experience

E-commerce domain

Job description

Nivoda is seeking a Technical Account Manager to own a territory's SaaS customers, ensuring healthy feed integrations from first setup through years of live trading. You’ll coordinate onboarding, monitor health, and prevent churn by proactively addressing issues.

You’ll partner with Product Marketing and sales to expand feed/SaaS within existing accounts, serve as the escalation point between customers and cross-functional teams, and document integration patterns while promoting clear,