Technical Account Manager (TAM) (Fully Remote)

Nivoda; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with suppliers worldwide. We process $300M+ annually and are expanding our SaaS platform across territories.

You will own technical success for SaaS customers in your territory, lead onboarding and feed integrations, and work with sales to drive expansion while ensuring integrations stay healthy and performant.

Qualifications

• Experience in TAM, solutions engineering, or account management.
• Strong debugging and clear communication for integrations.

Responsibilities

• Lead onboarding and feed integration for new customers.
• Monitor feed health and troubleshoot issues before they impact trading.
• Partner with sales to identify expansion opportunities.

Skills

Experience in TAM, solutions

debug integration issues and clear

Job description

• Global B2B diamond and gemstone marketplace for jewellery retailers.
• Processing $300M+ annually and scaling rapidly.

About the Role:

• You'll own technical success for SaaS customers in your territory.
• Ensure feed integrations are healthy and support growth.

What you'll do:

• Lead onboarding and feed integration for new customers.
• Monitor feed health and troubleshoot issues before they impact trading.
• Partner with sales to identify expansion opportunities.

What we need:

• Experience in TAM, solutions engineering, or account management.
• Ability to debug integration issues and communicate clearly.

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with suppliers worldwide. With $300M+ in annual transactions, we empower businesses of all sizes to trade with confidence in a collaborative, low-hierarchy culture.