Technical Account Manager (TAM)- US

Nivoda; Northern (KY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Unlimited holiday allowance

Opportunities for growth and learning

Flexible working hours

Rapidly growing company

Job summary

Nivoda is seeking a Technical Account Manager to own a territory of SaaS customers, ensuring healthy feeds and successful integrations across Shopify and other SaaS connections. You will drive onboarding, monitor performance, and coordinate with Product Marketing and Sales to uncover expansion opportunities.

You will serve as the technical escalation point between customers and Nivoda’s product/engineering and account management teams, documenting patterns and tracking adoption metrics.

Qualifications

• Experience in technical account management, solutions engineering, or account management in SaaS or e-commerce.
• Ability to read feed specs, debug integration issues with customer technical teams.
• Clear communicator able to translate technical detail for engineering and commercial audiences.
• Organised across a multi-account territory with varying integration complexity.
• Native or professional proficiency in English.

Responsibilities

• Lead technical onboarding and feed integration setup for new SaaS customers in your territory.
• Monitor feed health and integration performance, troubleshoot issues before they impact trading.
• Partner with Product Marketing and sales to identify feed/SaaS expansion opportunities within accounts.
• Be the technical escalation point between the customer, product/engineering and Account Management.
• Document integration patterns and feed configuration options; provide feed feedback upstream.
• Track integration health and adoption metrics across your book of SaaS accounts.

Skills

Technical account management

Solutions engineering

Account management

E-commerce / SaaS experience

Clear communication

Multi-account organization

Tools

Shopify

Job description

About Nivoda

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise.

Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry.

Our Mission

Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.

The Team

Our Technical Account Management team is the technical backbone behind every SaaS (Feeds/Shopify) customer relationship. Led by our Lead Technical Account Manager, the team sits between customers' technical teams, Nivoda's product/engineering org, and regional Account Managers — making sure every feed integration works, keeps working, and keeps growing.

About the Role

You're the technical owner for a territory's worth of SaaS customers. A feed that's healthy and well-integrated compounds into a customer who trusts the platform and expands their catalogue; a feed left to rot quietly becomes a churn risk nobody saw coming. Your job is to make sure it's the former, everywhere in your territory — from first integration through years of live trading.

What will you be doing?

Lead technical onboarding and feed integration setup for new SaaS (Feeds/Shopify) customers in your territory.

Monitor feed health and integration performance, and troubleshoot issues before they affect customer trading.

Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts.

Be the technical escalation point between the customer, Nivoda's product/engineering teams, and Account Management.

Document integration patterns and feed configuration options; feed structured product feedback upstream.

Track integration health and adoption metrics across your book of SaaS accounts.

What do we need from you?

Experience in technical account management, solutions engineering, or account management— ideally in e-commerce or SaaS.

Comfortable reading feed specs, debugging integration issues, and working directly with customer technical teams.

A clear communicator who can translate technical detail for both engineering and commercial audiences.

Organised across a multi-account territory with varying integration complexity.

Native or professional proficiency in English.

Our culture and what we offer

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our current benefits

Flexible working hours and a vibrant company culture

Remote work

Plenty of opportunities for growth and learning

Unlimited holiday allowance

Chance to join and contribute to a company during its exponential expansion phase

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.