Senior Technical Account Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Strategic enterprise accounts

Customer success focus

Professional development

Job summary

Ladders is seeking a Senior Technical Account Manager to join the team serving strategic enterprise accounts. You will act as a trusted partner focused on customer success, retention, and long-term relationship management, guiding stakeholders to measurable value from our solutions.

This remote US-based role requires executive-level account stewardship, issue resolution, and strategic planning within a matrixed environment, collaborating with cross-functional teams to ensure ROI and high service

Qualifications

• Bachelor's degree in Business Management or related field or equivalent experience.
• 5+ years enterprise account relationship management experience.
• Excellent communication and presentation skills for C-level and operational stakeholders.
• Experience developing and executing customer success strategies for enterprise accounts.
• Proven ability to lead cross-functional teams and drive accountability in matrixed organizations.
• Experience conducting executive business reviews and strategic account planning.
• Ability to travel 20% of the time.

Responsibilities

• Serve as the primary point of contact and advocate for assigned strategic accounts.
• Drive customer satisfaction, retention, and referenceability across all accounts.
• Develop and maintain productive relationships with stakeholders at all levels of assigned accounts.
• Understand customer business goals to drive ROI with the company's products and services.
• Conduct regular discussions to assess needs and ensure solutions meet customer expectations.
• Collaborate with cross-functional teams to resolve issues within SLA targets.
• Arrange and conduct service and technology reviews with stakeholders.

Skills

Enterprise account management

Customer success

Cross-functional collaboration

Executive communication

Relationship-building

Education

Bachelor's degree

Job description

For our client, we are seeking a Senior Technical Account Manager to join the team of a leader in the Enterprise Technology space.

This role will serve as a trusted partner to strategic enterprise accounts, with a strong focus on customer success, retention, and long-term relationship management.

You will work closely with cross-functional teams to help customers achieve measurable value from the company's solutions while maintaining high standards for service and responsiveness.

The position combines executive-level account stewardship, issue resolution, and strategic planning in a matrixed environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Serve as the primary point of contact and advocate for assigned strategic accounts
• Drive customer satisfaction, retention, and referenceability across all accounts
• Develop and maintain productive relationships with stakeholders at all levels of assigned accounts
• Understand customer business goals to drive ROI with the company's products and services
• Conduct regular discussions to assess needs and ensure solutions meet customer expectations
• Collaborate with cross-functional teams to resolve issues within SLA targets
• Arrange and conduct service and technology reviews with stakeholders

Qualifications

• Bachelor's degree in Business Management or a related field, or equivalent experience
• 5+ years of successful enterprise account relationship management experience
• Excellent communication and presentation skills for C-level and operational stakeholders
• Experience developing and executing customer success strategies for enterprise accounts
• Proven ability to lead cross-functional teams and drive accountability in matrixed organizations
• Experience conducting executive business reviews and strategic account planning
• Ability to travel 20% of the time for customer visits and company meetings

Benefits

• Opportunity to work with strategic enterprise accounts
• Emphasis on customer success and relationship management
• Access to professional development and mentoring opportunities
• Involvement in cross-functional collaboration to enhance customer outcomes
• Flexibility to work during customer core hours with occasional extended hours

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.