Strategic Account Manager, Public Sector

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Equity participation

Health benefits

Unlimited PTO

Remote options

Job summary

Ladders seeks a Strategic Account Manager, Public Sector to drive retention, renewals, and growth across strategic government relationships. You will serve as a trusted advisor to senior public sector stakeholders, partnering with Sales and Delivery to align customer goals with outcomes.

Location: Remote - US based candidates only. Compensation ranges from $110,000 to $130,000 annually, with meaningful equity participation and comprehensive benefits.

Qualifications

• 8-10+ years in customer-facing roles such as Strategic Account Management or Federal Sales.
• Proven near-100% retention and renewal rates with large government accounts.
• Experience managing Federal/DoD contracts and navigating government procurement processes.
• Exceptional interpersonal and communication skills for building rapport with senior government leaders.
• Strategic mindset with strong problem-solving abilities and a trusted-advisor approach to client relationships.
• Familiarity with enterprise software, especially AI/ML, data analytics, or business intelligence.

Responsibilities

• Own customer retention and renewal management, ensuring 100% retention and timely contract renewals
• Develop and execute comprehensive account plans in partnership with Sales and Delivery teams
• Cultivate deep relationships with key stakeholders across strategic accounts
• Ensure customers achieve desired outcomes and realize the full potential of the company's platform
• Conduct regular executive business reviews to demonstrate value and align on future goals
• Serve as the primary voice of the customer, liaising with internal teams to enhance the customer experience
• Identify and qualify opportunities for account expansion and upsell in collaboration with Sales

Skills

Strategic account management

Federal sales

Post-sales & renewals

Executive communication

Government stakeholder relationships

DoD contracts

Problem solving

AI/ML familiarity

Enterprise software knowledge

Trusted-advisor approach

Job description

For our client, we are seeking a Strategic Account Manager, Public Sector to join the team of a leader in the Information Technology space.

This role will focus on driving retention, renewals, and account growth across strategic government relationships.

You will serve as a trusted advisor to senior public sector stakeholders, partnering closely with Sales and Delivery teams to align customer goals with outcomes.

The position also requires strong executive communication, commercial acumen, and the ability to identify expansion opportunities while ensuring customers realize the full value of the company's platform.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 - $130,000 annually

Responsibilities

• Own customer retention and renewal management, ensuring 100% retention and timely contract renewals
• Develop and execute comprehensive account plans in partnership with Sales and Delivery teams
• Cultivate deep relationships with key stakeholders across strategic accounts
• Ensure customers achieve desired outcomes and realize the full potential of the company's platform
• Conduct regular executive business reviews to demonstrate value and align on future goals
• Serve as the primary voice of the customer, liaising with internal teams to enhance the customer experience
• Identify and qualify opportunities for account expansion and upsell in collaboration with Sales

Qualifications

• 8-10+ years in customer-facing roles such as Strategic Account Management or Federal Sales, with a focus on post-sales and renewals
• Proven track record of achieving near-100% retention and renewal rates with large government accounts
• Experience managing complex Federal/DoD contracts and navigating government procurement processes
• Exceptional interpersonal and communication skills for building rapport with senior government leaders
• Strategic mindset with strong problem-solving abilities and a trusted-advisor approach to client relationships
• Familiarity with enterprise software, especially AI/ML, data analytics, or business intelligence

Benefits

• Meaningful ownership from day one with opportunities for career growth
• Highly competitive compensation and meaningful equity participation
• Fully paid medical, dental, and vision coverage for employees and dependents
• Unlimited PTO and flexible work arrangements, including remote and hybrid options

Our client is an equal opportunity employer.