Technical Account Manager, Public Sector

Team8; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Claroty is growing and hiring a Technical Account Manager who embodies our core values. You will serve as the strategic technical contact to Public Sector Customers and Partners, ensuring deployment, adoption, and ongoing value realization from Claroty’s platform.

You will bridge between Partners, Customers and Internal Teams, driving technical alignment and proactive optimization in a high-impact, customer-facing role. Candidates must be in EST or CST timezones to be considered.

Qualifications

• As a Technical Account Manager, your impact will be:
• Serve as the primary technical point of contact and subject matter expert for Customers and Partners, owning all technical requirements and ensuring alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
• Provide support, enablement, and oversight to Partners leading Customer deployments.
• Proactively identify risks, gaps, and opportunities for improvement across customer environments.
• Translate feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artefacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
• Support escalations and complex technical scenarios in partnership with Support and R&D teams.
• Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives.

Responsibilities

• As a TAM, you will serve as the strategic technical point of contact to Public Sector Customers and supporting Partners, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform.
• Bridge the gap between Partners, Customers and Internal Teams, driving technical alignment and proactive optimization.
• This is a high-impact, customer-facing role ideal for a strong networking and cybersecurity professional in EST or CST timezones.

Job description

Description

We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty’s Public Sector practice is rapidly expanding to secure the mission-critical systems that underpin our society’s safety and stability. We are looking for mission-driven professionals who want to join a high-growth team dedicated to protecting critical infrastructure and ensuring essential services remain resilient and uninterrupted.

About the Role

As a Technical Account Manager (TAM), you will serve as a strategic technical point of contact to our Public Sector Customers and their supporting Partners, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between Partners, Customers and Internal Teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking and cybersecurity professional who thrives at the intersection of technology, strategy, and customer engagement. Candidates must be in EST or CST timezones to be considered.

Requirements:

As a Technical Account Manager, your impact will be:

• Collaborate with Customers and Partners alike to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.


• Serve as the primary technical point of contact and subject matter expert for Customers and Partners, owning all technical requirements and ensuring alignment with best practices.


• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.


• Provide support, enablement, and oversight to Partners leading Customer deployments.


• Proactively identify risks, gaps, and opportunities for improvement across customer environments.


• Translate feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.


• Develop technical artefacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.


• Support escalations and complex technical scenarios in partnership with Support and R&D teams.


• Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives.