Strategic TAM — Enterprise Cybersecurity

Claroty; New York (NY); On-site; USD 115,000 - 120,000; Full time

Job summary

Claroty is hiring a Technical Account Manager (TAM) to serve as a strategic technical partner for enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from the Claroty Platform.

You will bridge customers and internal teams, drive technical alignment, and support executive-level conversations while traveling up to 30% for on-site engagements and workshops.

Qualifications

• 5+ years in Professional Services, Technical Account Management or similar customer-facing technical roles.
• Deep knowledge of IT networking; Network Architect experience is a plus.
• Strong understanding of networking protocols including TCP/IP, DNS, DHCP, and segmentation.

Responsibilities

• Partner with customers to plan, deploy, and configure Claroty solutions to meet technical and business objectives.
• Serve as the primary technical contact for customers and ensure alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize adoption and performance.
• Identify risks and gaps in customer environments and propose remediation.
• Translate feedback and market trends into actionable guidance for Product, Engineering, and Customer Success teams.
• Create technical artifacts, playbooks, and best practices to streamline deployments.

Skills

Network engineering

Customer-facing

Technical account management

Professional services

TCP/IP

Security concepts

Job description

Claroty is hiring a Technical Account Manager (TAM) to serve as a strategic technical partner for enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from the Claroty Platform.

You will bridge customers and internal teams, drive technical alignment, and support executive-level conversations while traveling up to 30% for on-site engagements and workshops.