Strategic Technical Account Manager - Cybersecurity

NightDragon Acquisition Corp.; New York (NY); On-site; USD 115,000 - 120,000; Full time

Job summary

Claroty is hiring a Technical Account Manager to act as a strategic technical partner for enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from the Claroty Platform.

You will bridge customer needs with internal teams, guide architectures, and drive long-term relationships in a high-impact, customer-facing role. Expect up to 30% travel and a competitive base compensation.

Qualifications

• 5+ years in Professional Services, Technical Account Management or similar

Responsibilities

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet objectives and drive value.
• Serve as the primary technical point of contact for customers, ensuring alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
• Proactively identify risks, gaps, and opportunities for improvement across customer environments.
• Translate customer feedback and industry trends into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artifacts, playbooks, and best practices to streamline deployments and enhance service delivery.
• Support escalations and complex technical scenarios with Support and R&D teams.
• Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives.
• Travel up to 30% for on-site engagements, workshops, and meetings.

Skills

Networking fundamentals

Network architecture

TCP/IP

Security principles

CCNA

Job description

Claroty is hiring a Technical Account Manager to act as a strategic technical partner for enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from the Claroty Platform.

You will bridge customer needs with internal teams, guide architectures, and drive long-term relationships in a high-impact, customer-facing role. Expect up to 30% travel and a competitive base compensation.