Technical Account Manager – Partner Success

Automatic Data Processing, Inc.

Medford (OR)

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Job summary

Kelley Create is seeking a Partner Success Specialist to manage strategic relationships with contracted managed IT customers and act as a trusted technology advisor. The role emphasizes customer satisfaction, retention, and growing monthly recurring revenue while coordinating with vCIO, support, sales, and services to deliver technology solutions.

You will drive technology roadmaps, budgeting, and upgrade planning, while coordinating cross‑functional teams to meet business objectives and ensure

Qualifications

Strong background in technical account management and managed IT services.
Experience in customer relationship management and strategic account planning.
Ability to communicate with executives and translate tech into business value.

Responsibilities

Develop and maintain trusted professional relationships with assigned managed IT customers.
Assist vCIO staff with scheduling, preparing, and conducting Strategic Business Reviews (SBRs) and Quarterly Business Reviews (QBRs).
Demonstrate value of Kelley Create's products through performance metrics and reviews of initiatives.
Develop technology roadmaps and budgets with customers.
Coordinate with sales and service teams to ensure successful delivery.