Technical Account Manager: Partner Success & Growth

Kelley-Create; Medford (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Benefit Eligible

Job summary

Kelley Create in Medford, OR is seeking an IT Partner Success Specialist to manage relationships with contracted managed IT customers and act as a trusted technology advisor. The role focuses on strengthening partnerships, understanding business objectives, and coordinating cross-functional teams to align IT solutions with client goals.

The PSS will serve as the quarterback for the customer success team, ensuring timely delivery, resolving escalations, and identifying opportunities to grow

Responsibilities

• Develop and maintain trusted professional relationships with assigned managed IT customers, business owners, and key decision-makers.
• Collaborate with vCIO, technical support teams, sales, and professional services to deliver technology solutions.

Job description

Kelley Create in Medford, OR is seeking an IT Partner Success Specialist to manage relationships with contracted managed IT customers and act as a trusted technology advisor. The role focuses on strengthening partnerships, understanding business objectives, and coordinating cross-functional teams to align IT solutions with client goals.

The PSS will serve as the quarterback for the customer success team, ensuring timely delivery, resolving escalations, and identifying opportunities to grow