Technical Account Lead — Client Tech Success

Adams Brown Technology Specialists; Wichita (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

Adams Brown Technology Specialists, LLC is seeking a Technical Account Manager to ensure the technical success of clients within an assigned group. You will coordinate resources to produce the right outcomes, own escalation management, and lead projects while maintaining standards and documentation across client environments.

The role emphasizes leadership of Client Engineers, improving reliability, security, and supportability, with travel to client sites as needed. Equal opportunity employer.

Qualifications

• Has broad experience with servers, networking, Microsoft 365, cloud, security, and general IT infrastructure.
• Can troubleshoot complex technical problems without needing to personally perform every task.
• Comfortable leading technical projects and prioritizing multiple clients and escalations.
• Communicates effectively with engineers, clients, vendors, and leadership.
• Understands the importance of standards and documentation, and coaches others.

Responsibilities

• Create an assigned client group capable of resolving issues quickly without becoming dependent on the Technical Manager for every complex problem.
• Serve as the senior technical escalation point for Client Engineers and Help Desk Engineers.
• Assist with complex server, network, infrastructure, Microsoft 365, and client-specific issues.
• Ensure escalated issues move toward resolution and do not stall between teams.
• Lead technical response for significant client-impacting incidents when appropriate.
• Coordinate additional technical resources for specialized issues.
• Review recurring issues and implement permanent corrective actions.
• Provide technical direction, mentoring, and coaching to Client Engineers.
• Own technical coordination and delivery of projects within the assigned client group.

Skills

Servers experience

Networking

Microsoft 365

Cloud understanding

Security

Technical leadership

Escalation management

Project coordination

Documentation

Customer service mindset

Job description

Adams Brown Technology Specialists, LLC is seeking a Technical Account Manager to ensure the technical success of clients within an assigned group. You will coordinate resources to produce the right outcomes, own escalation management, and lead projects while maintaining standards and documentation across client environments.

The role emphasizes leadership of Client Engineers, improving reliability, security, and supportability, with travel to client sites as needed. Equal opportunity employer.