IT Partner Success Specialist

Kelley-Create; Medford (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Benefit Eligible

Job summary

Kelley Create in Medford, OR is seeking an IT Partner Success Specialist to manage relationships with contracted managed IT customers and act as a trusted technology advisor. The role focuses on strengthening partnerships, understanding business objectives, and coordinating cross-functional teams to align IT solutions with client goals.

The PSS will serve as the quarterback for the customer success team, ensuring timely delivery, resolving escalations, and identifying opportunities to grow

Responsibilities

• Develop and maintain trusted professional relationships with assigned managed IT customers, business owners, and key decision-makers.
• Collaborate with vCIO, technical support teams, sales, and professional services to deliver technology solutions.

Job description

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IT Partner Success Specialist

IT Full Time Sales Medford, OR, US

2 days ago Requisition ID: 1750

Salary Range: $45,000.00 To $65,000.00 Annually

Job Title:Partner Success Specialist (PSS) / Technical Account Manager
Department: IT
Reports To:Director of IT Solutions
FLSA Status:Exempt (subject to position classification review)
Salary Range: $45,000.00 - $65,000.00 per year
Benefits:Benefit Eligible

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Summary:

The Partner Success Specialist (PSS) / Technical Account Manager is responsible for developing, maintaining, and strengthening strategic business relationships with Kelley Create's contracted managed IT customers, referred to as our Partners.

The PSS serves as a trusted technology advisor and primary relationship manager, working closely with business owners, executive leadership, and key decision-makers to align technology solutions with each Partner's business objectives.

This position focuses on delivering exceptional customer service, maintaining customer satisfaction and retention, identifying opportunities for technological improvements, and growing monthly recurring revenue (MRR) through strategic account management.

The PSS works collaboratively with the Virtual Chief Information Officer (vCIO), technical support teams, sales, and professional services to develop technological roadmaps, conduct strategic business reviews, manage customer escalations, and ensure the successful delivery of technology solutions.

Additionally, the PSS serves as the team quarterback within the assigned Customer Support Team, coordinating priorities, facilitating communication, and ensuring that customer needs are addressed efficiently and professionally.

Essential Duties and Responsibilities:

• Develop and maintain trusted professional relationships with assigned managed IT customers, business owners, executive leadership, and key decision-makers.
• Assist vCIO staff with scheduling, preparing, and