Technical Account Manager - MSP Client Success & Strategy

Aldridge; Fort Worth (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401(k) matching

PTO

Training opportunities

Job summary

Aldridge seeks a Technical Account Manager in the United States to act as the bridge between our technical delivery team and executive client sponsors. You’ll manage recurring account activities, facilitate regular Update and Planning Meetings, and guide roadmap alignment to drive client satisfaction.

This mid-level role requires 3–5+ years in IT/Managed Services, solid IT infrastructure knowledge, strong organizational skills, and travel up to 20%.

Qualifications

• 3-5+ years in IT, MSP experience preferred.
• Strong understanding of IT infrastructure concepts (cloud, servers, networking).
• Excellent organizational and client communication skills.

Responsibilities

• Manage client relationships and serve as liaison between delivery teams and executive sponsors.
• Lead regular Update and Planning Meetings and contribute to business reviews (BRs).
• Provide trend analysis, ticket summaries, and recommendations in collaboration with vCIOs.

Skills

IT service management

Account management

Communication

Organization

Job description

Aldridge seeks a Technical Account Manager in the United States to act as the bridge between our technical delivery team and executive client sponsors. You’ll manage recurring account activities, facilitate regular Update and Planning Meetings, and guide roadmap alignment to drive client satisfaction.

This mid-level role requires 3–5+ years in IT/Managed Services, solid IT infrastructure knowledge, strong organizational skills, and travel up to 20%.