Technical Account Manager — MSP Growth Champion

Aldridge

Irving (TX)

On-site

USD 70,000 - 100,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary

401(k) Matching

4 weeks PTO

Ongoing training and development

Free snacks and beverages

Job summary

Aldridge is seeking a mid-level Technical Account Manager to serve as the bridge between the client and technical teams, ensuring proactive communication and health of relationships. You will manage recurring account activities, lead reviews, and guide IT planning early on.

Exposure to cloud and network topics is expected, with travel up to 20%. Bring 3–5+ years in IT services, strong organization, and the ability to translate client needs into actionable roadmaps for Aldridge’s portfolio.

Qualifications

3–5+ years of IT experience in managed services or related field.
Strong organizational skills and ability to manage multiple accounts.
Excellent client communication, planning and meeting facilitation abilities.

Responsibilities

Serve as primary liaison for assigned client accounts and communicate updates, risks, or opportunities.
Monitor account health through touchpoints and reporting tools.
Coordinate service requests requiring staff coordination or approvals.
Lead Update and Planning Meetings and contribute to BRs.
Translate client needs into roadmap opportunities and track progress.