MSP Technical Account Manager & Client Success Leader

Bowman Williams

Mount Arlington (NJ)

Hybrid

USD 81,000 - 99,000

Full time

29 hours ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Birthday off

Certification and training reimbursed

Job summary

Bowman Williams is seeking a Technical Account Manager / Client Success Manager for our Mount Arlington, NJ area clients. You will serve as a trusted technology advisor to ~35 MSP accounts, guiding budgeting, roadmaps, and strategic IT initiatives, while collaborating with executives to build processes and mentor a growing client-success team.

The role emphasizes relationship building, QBR leadership, and a proactive, ownership-driven mindset with strong MSP background and IT operations

Qualifications

MSP experience required.
Experience as Technical Account Manager, Account Manager or Client Success Manager.
Strong foundation in IT support, systems administration, or engineering.

Responsibilities

Manage ~35 MSP client accounts as primary relationship manager.
Lead QBRs, onboarding, assessments, and strategic planning meetings.
Assist clients in developing annual IT budgets and roadmaps.
Coordinate with engineers to ensure accurate project scoping and delivery.
Identify opportunities to improve client environments and customer satisfaction.
Track KPIs and client retention; work with leadership to establish processes.