Strategic Technical Account Manager — Client Success

Aldridge; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Aldridge is seeking a Technical Account Manager to strengthen client relationships and ensure successful delivery of IT and cybersecurity services. You will act as the bridge between technical teams and executive sponsors, managing account health and facilitating strategic planning sessions.

The role offers exposure to cutting-edge technologies, regular business reviews, and opportunities for growth within a client-facing, mid-level position at Aldridge.

Responsibilities

• Serve as primary liaison for assigned client accounts, ensuring timely communication of updates, risks, or opportunities.
• Monitor account health through touchpoints and internal reporting tools.
• Coordinate lifecycle of service requests that require staff coordination, escalation, or approvals.
• Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs).
• Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations in collaboration with vCIOs.

Job description

Aldridge is seeking a Technical Account Manager to strengthen client relationships and ensure successful delivery of IT and cybersecurity services. You will act as the bridge between technical teams and executive sponsors, managing account health and facilitating strategic planning sessions.

The role offers exposure to cutting-edge technologies, regular business reviews, and opportunities for growth within a client-facing, mid-level position at Aldridge.