Technical Account Manager - IT Standards & Client Success

Next Step Group, Inc.; Clinton (MS); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training

Collaborative team environment

Opportunities for growth

Job summary

Next Step Group, Inc. is seeking a Technical Account Manager in Clinton, MS, to manage client relationships and ensure IT environments meet industry standards. This role involves onsite client work across Mississippi and Arkansas, along with responsibilities in technical assessment, troubleshooting, and process documentation. The ideal candidate will have over 5 years of IT experience, especially in managed service environments, and must be proficient in Microsoft technologies and networking fundamentals. A collaborative work environment and career growth opportunities are offered.

Qualifications

• 5+ years in IT; MSP experience strongly preferred.
• Solid networking fundamentals including routers, switches, and firewalls.
• Experience with ticketing and documentation systems.

Responsibilities

• Perform technical assessments using alignment framework.
• Identify gaps in standards and develop remediation roadmaps.
• Resolve Level 2 issues across various support channels.

Skills

Communication

Client Relationship Management

Technical Troubleshooting

Proactive Problem Solving

Tools

Microsoft 365

Azure AD

Windows 10/11

Windows Server 2019/2022

Networking Fundamentals

Job description

Next Step Group, Inc. is seeking a Technical Account Manager in Clinton, MS, to manage client relationships and ensure IT environments meet industry standards. This role involves onsite client work across Mississippi and Arkansas, along with responsibilities in technical assessment, troubleshooting, and process documentation. The ideal candidate will have over 5 years of IT experience, especially in managed service environments, and must be proficient in Microsoft technologies and networking fundamentals. A collaborative work environment and career growth opportunities are offered.