Technical Account Manager

Next Step Group, Inc.; Clinton (MS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training

Collaborative team environment

Opportunities for growth

Job summary

Next Step Group, Inc. is seeking a Technical Account Manager in Clinton, MS, to manage client relationships and ensure IT environments meet industry standards. This role involves onsite client work across Mississippi and Arkansas, along with responsibilities in technical assessment, troubleshooting, and process documentation. The ideal candidate will have over 5 years of IT experience, especially in managed service environments, and must be proficient in Microsoft technologies and networking fundamentals. A collaborative work environment and career growth opportunities are offered.

Qualifications

• 5+ years in IT; MSP experience strongly preferred.
• Solid networking fundamentals including routers, switches, and firewalls.
• Experience with ticketing and documentation systems.

Responsibilities

• Perform technical assessments using alignment framework.
• Identify gaps in standards and develop remediation roadmaps.
• Resolve Level 2 issues across various support channels.

Skills

Communication

Client Relationship Management

Technical Troubleshooting

Proactive Problem Solving

Tools

Microsoft 365

Azure AD

Windows 10/11

Windows Server 2019/2022

Networking Fundamentals

Job description

Overview

Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you’ll spend up to four days per week onsite with clients throughout Mississippi and Arkansas, with one day dedicated to collaboration with our Clinton, MS team (in-office or remote).

Your mission: evaluate, align, and enhance client environments against proven industry standards. You’ll help ensure our clients’ IT ecosystems are secure, scalable, and proactive—moving them away from reactive support models. This role is ideal for a technically strong professional who enjoys building relationships, applying best practices, and is comfortable with regular travel.

Key Responsibilities

Client Alignment & Standards

• Perform recurring technical assessments using Next Step Innovation’s alignment framework.
• Identify gaps in standards and develop actionable remediation roadmaps.
• Advocate for best practices, translating technical concepts into clear business value for clients.

Technical Troubleshooting & Guidance

• Resolve Level 2 issues across onsite, remote, and phone-based support.
• Partner with clients to optimize Microsoft, networking, and security environments.
• Collaborate with Service Desk, Projects, and vCIO teams to deliver cohesive IT outcomes.

Documentation & Process Discipline

• Maintain thorough, accurate documentation of assessments and remediation activities.
• Reduce reactive support needs by proactively identifying and mitigating risks.
• Adhere to NSI standard operating procedures while contributing to ongoing process improvements.

Requirements

Experience

• 5+ years in IT; MSP experience strongly preferred.

Technical Expertise

• Microsoft 365, Azure AD, Windows 10/11, and Windows Server 2019/2022.
• Solid networking fundamentals (routers, switches, firewalls).
• Experience with ticketing and documentation systems.

Professional Traits

• Strong communicator who can translate technical concepts for non-technical audiences.
• Relationship-focused with a client-first approach.
• Proactive, detail-oriented, and self-driven.
• Business-minded, with an understanding of how technology impacts operations.

Logistics

• Valid driver’s license, reliable transportation, and willingness to travel extensively across North Mississippi and East Arkansas.

Why Join Next Step Innovation?

We go beyond break/fix support. As a leading MSP, we help organizations succeed by aligning their technology with proven standards. In this role, you’ll grow both technically and professionally while serving as a trusted advisor to our clients. We offer a collaborative team environment, ongoing training, and the opportunity to lead meaningful improvements in the environments you manage.