Senior Client Success & Account Specialist

S&A Group; Gulfport (MS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Structured training

Performance-based compensation

Bonus opportunities

Job summary

S&A Group is seeking a Senior Account Specialist in Mississippi to support prospective and existing clients by phone, explain options, and resolve account inquiries. The role includes structured training, performance-based compensation, and growth opportunities, with the expectation to maintain professional client experiences throughout the process.

The team emphasizes accountability, consistency, and professional development, offering pathways for long-term success within a supportive

Qualifications

• Experience in telesales or customer-facing roles.
• Strong verbal communication and interpersonal skills.
• Organized, dependable and detail-oriented.

Responsibilities

• Communicate with prospective and current clients by phone.
• Explain service and benefit options clearly and professionally.
• Assist clients with account-related inquiries, updates, and billing concerns.
• Recommend suitable solutions based on client needs.
• Accurately document client interactions and maintain records.
• Follow company procedures, workflows, and communication standards.

Skills

Telesales

Customer service

Account management

Phone skills

Communication

Organized

Education

HS diploma or GED

Job description

S&A Group is seeking a Senior Account Specialist in Mississippi to support prospective and existing clients by phone, explain options, and resolve account inquiries. The role includes structured training, performance-based compensation, and growth opportunities, with the expectation to maintain professional client experiences throughout the process.

The team emphasizes accountability, consistency, and professional development, offering pathways for long-term success within a supportive