Technical Account Manager - IT MSP & Client Success

Aldridge; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary and Incentive Plan

Generous Employer Contribution to H e​

Job summary

Aldridge is seeking a Technical Account Manager to serve as the operational and consultative bridge between client sponsors and the technical execution team. You will manage recurring account activities, facilitate BRs, and guide IT planning in collaboration with senior staff.

The role emphasizes proactive communication, trend analysis, and timely escalation to ensure client satisfaction across a portfolio. Travel up to 20% may be required.

Qualifications

• 3–5+ years of experience in IT, preferably in a managed services environment.
• Familiarity with IT infrastructure concepts (cloud, servers, backup, networking).

Responsibilities

• Serve as the primary liaison for assigned client accounts and maintain proactive communications.
• Lead Update and Planning Meetings and contribute to business reviews (BRs).
• Translate client needs into roadmap opportunities and coordinate with internal teams.
• Collaborate with service desk, projects, procurement, and back-office teams.

Skills

IT infrastructure

Cloud

Servers

Backup

Networking

Organization

Job description

Aldridge is seeking a Technical Account Manager to serve as the operational and consultative bridge between client sponsors and the technical execution team. You will manage recurring account activities, facilitate BRs, and guide IT planning in collaboration with senior staff.

The role emphasizes proactive communication, trend analysis, and timely escalation to ensure client satisfaction across a portfolio. Travel up to 20% may be required.