Technical Account Manager: IT Roadmaps & Security Advisory

Saigepartners; Cedar Rapids (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

Saigepartners seeks a Technical Account Manager to manage client relationships and guide technology roadmaps, with emphasis on Microsoft 365, cybersecurity, and backups. The role involves coordinating security and compliance initiatives and ensuring satisfaction across SMB IT environments.

You will conduct QBRs, provide technical guidance to non-technical stakeholders, and collaborate with cross-functional teams to support renewals and service delivery in a fast-growing MSP setting.

Qualifications

• 1-3 years in IT account management, help desk leadership, or technical sales.
• Strong understanding of Microsoft 365, EDR/MDR, cloud backups, networking, and SMB IT environments.
• Familiarity with PSA/RMM platforms (HaloPSA, NinjaOne).
• Excellent written and verbal communication.
• Ability to present technical concepts to non-technical stakeholders.
• Must possess and maintain a current, valid Driver's License.

Responsibilities

• Client Relationship Management - primary contact for assigned clients; conduct QBRs and check-ins; advocate for client needs.
• Technical Advisory & Road Mapping - develop and maintain client tech roadmaps; advise on Microsoft 365, cybersecurity, backups, and modern workplace tools.
• Security & Compliance - educate on cybersecurity best practices; coordinate vulnerability scans and risk assessments; ensure HIPAA/CMMC alignment.
• Service Coordination - monitor tickets and satisfaction; coordinate with teams for timely resolutions and transparency; assist onboarding/offboarding.
• Sales Enablement & Renewal Support - identify upsell/cross-sell opportunities; support renewals and proposals; maintain client documentation in PSA/asset tools.

Skills

Client relationship mgmt

Technical advisory

Roadmapping

Written & verbal comms

Stakeholder presentation

Tools

HaloPSA

NinjaOne

Job description

Saigepartners seeks a Technical Account Manager to manage client relationships and guide technology roadmaps, with emphasis on Microsoft 365, cybersecurity, and backups. The role involves coordinating security and compliance initiatives and ensuring satisfaction across SMB IT environments.

You will conduct QBRs, provide technical guidance to non-technical stakeholders, and collaborate with cross-functional teams to support renewals and service delivery in a fast-growing MSP setting.