Strategic Technical Account Manager - Microsoft Stack

US Cloud; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

US Cloud seeks a Technical Account Manager to oversee clients’ technical needs within the Microsoft stack and maximize technology utilization. You will advocate for clients, drive CSAT improvements, and coordinate with support and engineering to deliver tailored solutions.

Responsibilities include strategic roadmapping, proactive risk management, and leading MBRs/QBRs to optimize value and renewals. A strong Salesforce background and ITIL/ITSM familiarity are required.

Qualifications

• Experience with Salesforce or equivalent CRM.
• Proficient with video conferencing platforms (Skype, WebEx, GoToMeeting).
• ITIL/ITSM service delivery ticketing knowledge.
• Microsoft certifications preferred.
• Bachelor's degree in computer science, information systems, or business.

Responsibilities

• Maintain strong client relationships and be the main technical contact.
• Develop strategic roadmaps for Microsoft technologies for clients.
• Lead monthly and quarterly business reviews (MBRs/QBRs).
• Support renewal processes and coordinate cross-departmental efforts.
• Gather and analyze feedback to improve service delivery and CSAT.

Skills

CRM experience

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in CS/IS/business

Tools

Salesforce

Video conferencing platforms

ITIL/ITSM

Job description

US Cloud seeks a Technical Account Manager to oversee clients’ technical needs within the Microsoft stack and maximize technology utilization. You will advocate for clients, drive CSAT improvements, and coordinate with support and engineering to deliver tailored solutions.

Responsibilities include strategic roadmapping, proactive risk management, and leading MBRs/QBRs to optimize value and renewals. A strong Salesforce background and ITIL/ITSM familiarity are required.