Senior Manager, Technical Account Management

Cyberhaven; Seattle (WA); On-site; USD 170,000 - 180,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Cyberhaven is seeking a Manager of Technical Account Management to build and lead a team of Technical Account Managers who own the technical relationship with customers from onboarding through renewal.

You will hire, mentor, and define how TAMs work with accounts, while partnering with Product, Engineering, Support Engineering, Customer Experience, and Sales to translate customer learnings into product and service improvements. Strong leadership and security SaaS experience are required.

Qualifications

• 3+ years of experience managing a team of Technical Account Managers or similar.
• 7+ years in customer-facing technical roles.
• Proven ability to hire, develop, and retain strong technical staff.
• Experience building or scaling a TAM/CS function with processes and metrics.
• Ability to own customer technical outcomes end-to-end and understand architectures.

Responsibilities

• Lead and grow the TAM team, including hiring, onboarding, coaching, and performance reviews.
• Define TAM operating model, segmentation, coverage, and success plans.
• Own customer outcomes and address at-risk accounts, guiding engineering on issues.
• Collaborate across Product, Engineering, Support Engineering, Customer Experience, and Sales.
• Be the voice of the customer, collect feedback, and drive improvements.

Skills

Team leadership

Security SaaS

Endpoint management

Executive communication

Customer-facing

Escalations handling

Strategic planning

Cross-functional collaboration

Tools

SCCM

GPO

Intune

Logs & diagnostics

Job description

Cyberhaven is seeking a Manager of Technical Account Management to build and lead a team of Technical Account Managers who own the technical relationship with customers from onboarding through renewal.

You will hire, mentor, and define how TAMs work with accounts, while partnering with Product, Engineering, Support Engineering, Customer Experience, and Sales to translate customer learnings into product and service improvements. Strong leadership and security SaaS experience are required.