Technical Account Manager - Cybersecurity & Integrations

Panorays; New York (NY); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid leave

Job summary

Panorays seeks a Technical Account Manager to own technical onboarding and deployment across a portfolio of enterprise accounts. You will drive API integrations, guide security/risk objectives, and coordinate with cross-functional teams to ensure successful adoption and measurable outcomes.

The role requires hands-on API work, multi-system integrations, and the ability to build executive-level relationships with CISOs and risk leaders while coordinating with R&D, Product, and Sales.

Qualifications

• 5+ years in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management.
• Proven ability to onboard and deploy for enterprise customers across multi-system integrations.
• Hands-on API experience with authentication, JSON payloads, and webhooks.

Responsibilities

• Take handoff from Sales and own onboarding end to end with success criteria.
• Run deployment as a project with plans, status, risks, and formal close-out.
• Architect and document how Panorays fits the customer’s third-party risk program.
• Advise on maturity of risk programs, operating model, controls, and integrations.
• Lead API and integration implementation with customer systems (GRC, SSO, data platforms).
• Build customer success plans with measurable goals and drive adoption across teams.
• Run adoption cadence, training, and license utilization targets.
• Review configurations and recommend changes to strengthen programs.
• Serve as primary technical contact for escalations and fixes with R&D and PM.
• Build trusted relationships with CISOs and risk leaders across portfolios.
• Identify renewal risks and new use cases; document for renewal discussions.
• Create best-practice guides, architecture patterns, and enablement content.

Skills

Technical account management

Enterprise customer management

APIs & integrations

Customer success

Project management

English communication

Health & risk governance

SaaS environments

Education

BA/BS in Computer Science or Information Security

Tools

cURL

Postman

ServiceNow

Archer

Job description

Panorays seeks a Technical Account Manager to own technical onboarding and deployment across a portfolio of enterprise accounts. You will drive API integrations, guide security/risk objectives, and coordinate with cross-functional teams to ensure successful adoption and measurable outcomes.

The role requires hands-on API work, multi-system integrations, and the ability to build executive-level relationships with CISOs and risk leaders while coordinating with R&D, Product, and Sales.