Accounts & Customer Success Associate

T-Mobile; Nashville (TN); Sur place; USD 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Stock grant

401(k)

Medical, dental and vision insurance

Paid holidays

Résumé du poste

T-Mobile in Nashville area is hiring for an Account Associate to support customer satisfaction by resolving inquiries and managing accounts. You will identify root causes, manage activities, and facilitate collections while developing skills in customer service and problem resolution.

Training is provided, with a base hourly pay of $20 and incentives; eligible for a total annual stock grant and a yearly incentive target as part of Total Rewards.

Qualifications

• High School Diploma/GED (Required).
• 6 months customer service experience (Preferred).

Responsabilités

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution.
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances.
• Deliver customer service using available resources and training tools to maintain service quality.
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies.
• Meet department productivity and quality standards to support operational goals.
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Microsoft Applications

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

Formation

High School Diploma/GED

Description du poste

T-Mobile in Nashville area is hiring for an Account Associate to support customer satisfaction by resolving inquiries and managing accounts. You will identify root causes, manage activities, and facilitate collections while developing skills in customer service and problem resolution.

Training is provided, with a base hourly pay of $20 and incentives; eligible for a total annual stock grant and a yearly incentive target as part of Total Rewards.