Account Care Champion — Growth, Impact, and Rewards

T-Mobile USA, Inc.; United States; À distance; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Stock grant

401(k)

Paid time off

Medical insurance

Résumé du poste

T-Mobile USA, Inc. is hiring Account Associate to handle inbound calls from a specific customer base and own relationships with proactive problem solving. You will receive hands-on training and a clear growth path with performance milestones.

You’ll start at $20/hour with opportunities to reach $30/hour in the first year, plus incentives and training milestones. This is an on-site role with a strong focus on customer service and teamwork.

Qualifications

• On-site position with customer interaction.
• High School Diploma or equivalent required.
• Proficiency with Windows and common office tools.
• Basic familiarity with email/chat systems and online forms.

Responsabilités

• Handle inbound calls from a defined customer base.
• Provide proactive, timely resolutions to inquiries.
• Foster customer loyalty and identify opportunities for products and services.
• Deliver exceptional experiences using training tools and personal expertise.
• Meet productivity and quality standards.
• Complete training to grow new skills within T-Mobile.

Connaissances

Customer service

Adaptability

Communication

Problem solving

Formation

High School Diploma/GED

Outils

Microsoft Office

Google Workspace

Email/Chat systems

Description du poste

T-Mobile USA, Inc. is hiring Account Associate to handle inbound calls from a specific customer base and own relationships with proactive problem solving. You will receive hands-on training and a clear growth path with performance milestones.

You’ll start at $20/hour with opportunities to reach $30/hour in the first year, plus incentives and training milestones. This is an on-site role with a strong focus on customer service and teamwork.