Technical Account Manager: Cloud, AI & Automation

Jobtailor; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is recruiting for a 10-month FASTER onboarding program focused on Red Hat platforms, Cloud, Automation and AI solutions. You will learn, shadow senior engineers, and deliver enterprise IT guidance to customers.

You will complete training, attain industry certifications, document interactions, and contribute to knowledge base articles while collaborating with sales and technical teams.

Qualifications

• Strong technical skills in CS/IT/AI from education or bootcamps.
• Ability to diagnose and resolve complex issues.
• Fluent written and spoken English.
• Willingness to learn and work without visa sponsorship.
• Exposure to scripting languages such as Python or Bash is a plus.

Responsibilities

• Participate in onboarding and deliver technical guidance to customers.
• Document customer interactions and track issue resolution progress.
• Shadow and assist experienced team members on architecture tasks.
• Create and maintain knowledge base articles and support documentation.
• Work with Sales to build enterprise IT solutions on Red Hat platforms.
• Escalate complex issues to senior team members when needed.

Skills

Technical Troubleshooting

Customer Service Skills

Analytical Problem-Solving

Network Configuration

Python

Java

Go

Documentation

Education

Bachelor's degree in CS/IT

Tools

Red Hat Platforms

Cloud Solutions

Automation Solutions

AI Solutions

Job description

Jobtailor is recruiting for a 10-month FASTER onboarding program focused on Red Hat platforms, Cloud, Automation and AI solutions. You will learn, shadow senior engineers, and deliver enterprise IT guidance to customers.

You will complete training, attain industry certifications, document interactions, and contribute to knowledge base articles while collaborating with sales and technical teams.