Junior Technical Account Manager — Customer & Tech Support

Red Hat; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Red Hat is seeking a Junior Technical Account Manager (JTAM) to join our team in the United States. This program provides deep technical knowledge, customer engagement skills, and industry insights through the FASTER onboarding experience.

You will work alongside seasoned experts to deliver real-world customer solutions from day one. You will gain hands-on experience across Red Hat portfolios, shadow experienced teammates, and contribute to knowledge sharing while building your career in

Qualifications

• Foundation knowledge in open source tech and IT basics.
• Ability to follow established procedures and document interactions.
• Willingness to learn Red Hat product portfolio.
• Strong attention to detail and problem-solving mindset.

Responsibilities

• Assist onboarding and account maintenance with supervision.
• Document customer interactions and track progress.
• Escalate complex issues to senior colleagues.
• Participate in internal training to build product knowledge.
• Contribute to knowledge base and support documentation.

Skills

Open source tech

Troubleshooting basics

Customer focus

English communication

Self-directed learning

Team collaboration

Scripting basics

Programming exposure

Problem solving

Documentation

Education

University program

Upskilling boot camps

Certificate programs

Military experience

Tools

Python

Bash

Java

Go

Job description

Red Hat is seeking a Junior Technical Account Manager (JTAM) to join our team in the United States. This program provides deep technical knowledge, customer engagement skills, and industry insights through the FASTER onboarding experience.

You will work alongside seasoned experts to deliver real-world customer solutions from day one. You will gain hands-on experience across Red Hat portfolios, shadow experienced teammates, and contribute to knowledge sharing while building your career in