Technical Account Manager

Onyx National LLC; Tucson (AZ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Onyx National LLC in Tucson, AZ is seeking a Technical Account Manager to build and maintain strategic client relationships, ensuring high levels of service and satisfaction.

You will coordinate with technical, sales, and support teams, provide training, resolve issues, monitor performance, and look for cross-selling opportunities, with a bachelor’s degree and 3–5 years in account management or technical support.

Qualifications

• Bachelor’s degree in a related field required.
• 3–5 years in account management or technical support.
• Strong communication and problem-solving skills.
• Knowledge of financial services is a plus.

Responsibilities

• Manage and develop client relationships to ensure satisfaction and retention.
• Provide technical support and solutions to clients, addressing their needs and concerns.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Monitor client accounts and identify opportunities for cross-selling and upselling.
• Stay up-to-date with industry trends and best practices to ensure our clients receive the best possible service.

Skills

Client relationships

Technical support

Communication skills

Problem solving

Team collaboration

Financial services knowledge

Education

Bachelor's degree in related field

Job description

Onyx National LLC, a financial services company located in Tucson, Arizona, is currently seeking a Technical Account Manager to join their team. This full-time position offers a negotiable salary and is open for applications until November 22, 2026. The Technical Account Manager will play a crucial role in managing and maintaining the company’s technical accounts, ensuring that clients receive the best possible service and support. This position requires a strong understanding of financial services and a proven track record in technical account management. The ideal candidate will have excellent communication skills and the ability to work well under pressure. Onyx National LLC is committed to providing a supportive and inclusive work environment, and they are eager to welcome a new Technical Account Manager to their team.

As Technical Account Manager, you’ll manage and develop client relationships, ensuring they receive top-notch service and support. Your tasks include coordinating with technical teams to resolve client issues, providing training and guidance, and monitoring client satisfaction.

You’ll work in a team environment in Tucson, AZ. Collaboration with technical teams, sales, and support departments is essential. The workplace is in Tucson, AZ, with opportunities for professional growth and development.

The salary for this position is negotiable and will be determined based on the candidate’s level of experience and qualifications. In addition to the competitive base salary, the company offers a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for professional development. These benefits are designed to support the overall well‑being and career growth of the employee.

To excel in this role, you should have a bachelor’s degree in a related field, 3-5 years of experience in account management or technical support, and strong communication and problem‑solving skills. Knowledge of financial services is a plus.

• Manage and develop client relationships to ensure satisfaction and retention.
• Provide technical support and solutions to clients, addressing their needs and concerns.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Monitor client accounts and identify opportunities for cross‑selling and upselling.
• Stay up‑to‑date with industry trends and best practices to ensure our clients receive the best possible service.
• Bachelor’s degree in a related field or equivalent experience.
• Proven experience in a technical or account management role within the financial services industry.
• Strong understanding of financial products and services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.