Technical Account Manager

TRACTIAN; San Diego (CA); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

401(k) plan

PTO 15 days

Descrizione del lavoro

TRACTIAN is seeking a Technical Account Manager to lead customer projects in the manufacturing maintenance sector. You will drive maintenance operational excellence, enhance reliability programs, and ensure customer ROI through effective account management.

You will support customers using TRACTIAN services, manage cross-functional resources, and grow accounts by delivering measurable ROI. Travel up to 25% in North America is required, with strong communication and leadership skills valued.

Competenze

• Business-driven mindset and customer-facing experience.
• 5+ years in manufacturing with track record of operational excellence.
• Experience in project management and leading small teams.
• Excellent communication and stakeholder collaboration skills.
• Strong analytical and problem-solving abilities with a focus on continuous improvement.
• Bachelor’s degree in Engineering or related field.
• Ability to travel up to 25% across North America.
• Valid driver’s license with good standing.

Mansioni

• Support customers with TRACTIAN services including CBM projects and CMMS initiatives.
• Ensure customer satisfaction and ROI by coordinating internal/external resources.
• Drive account growth by delivering ROI and building relationships.
• Implement new projects through kickoff visits and stakeholder training.

Conoscenze

Business mindset

Project management

Communication

Analytical thinking

Travel readiness

Driver's license

Formazione

Engineering degree

Descrizione del lavoro

Account Management at TRACTIAN

What you’ll do

As a Technical Account Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN’s services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Bachelor’s degree in Engineering or a related field.
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
• Valid driver’s license with a good standing record.

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation & Benefits

• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Wellhub Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.