Technical Account Manager

TRACTIAN; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Premium Medical

Dental Coverage

Vision Coverage

PTO 15 Days

401(k) Plan

Wellhub Membership

Sports Incentive

Trip Benefit

Job summary

TRACTIAN is seeking a Technical Account Manager to oversee customer projects in the manufacturing maintenance sector. You will ensure satisfaction, optimize ROI, and drive maintenance operational excellence by strengthening reliability programs.

In this role you will support customers using TRACTIAN services, manage projects and small teams, train stakeholders, and collaborate with internal resources to deliver successful outcomes while traveling up to 25% in North America.

Qualifications

• 5+ years in manufacturing with proven track record of achieving operational excellence.
• Experience managing projects and small teams.
• Excellent communication and interpersonal skills for collaboration with multiple stakeholders.
• Strong analytical and problem-solving abilities; focus on continuous improvement.
• Bachelor’s degree in Engineering or a related field.
• Willingness to travel up to 25% in North America and valid driver’s license.

Responsibilities

• Support customers in all matters related to TRACTIAN services and CBM/CMMS initiatives.
• Ensure customer satisfaction and ROI by managing internal and external resources.
• Drive account growth by delivering ROI and building relationships.
• Implement new projects by visiting customers during kick-offs and training stakeholders.

Skills

Customer facing

Project management

Team leadership

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's degree in Engineering or related field

Tools

CBM tools

CMMS systems

Job description

Account Management at TRACTIAN

What you’ll do

As a Technical Account Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN’s services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Bachelor’s degree in Engineering or a related field.
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
• Valid driver’s license with a good standing record.

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation & Benefits

• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Wellhub Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.