Customer Success Manager

TRACTIAN; Atlanta (GA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities

Gympass Membership

Sports Incentive

Long-Term Benefit

Job summary

A leading industrial technology company based in Atlanta is seeking a Customer Success Manager to enhance customer relationships and manage projects in manufacturing maintenance. Ideal candidates have over 5 years of relevant experience and a strong engineering background. The role focuses on driving customer satisfaction and requires occasional travel across North America. A competitive salary and comprehensive benefits package are offered.

Qualifications

• More than 5 years of experience within manufacturing environments.
• Experience in management of projects and small teams.
• Ability to deliver under tight schedules and willingness to travel.

Responsibilities

• Support customers on usage of TRACTIAN's services.
• Guarantee optimal customer satisfaction and ROI.
• Drive customer account growth and manage resources.

Skills

Customer facing experience

Analytical skills

Communication skills

Problem-solving skills

Ability to drive operational excellence

Education

Bachelor’s degree in Engineering or related field

Job description

Join to apply for the Customer Success Manager role at TRACTIAN

Join to apply for the Customer Success Manager role at TRACTIAN

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What You'll Do

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
  
  

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Bachelor’s degree in Engineering or a related field.
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
• Valid driver's license with a good standing record.
  
  

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies
  
  

Compensation

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.

Gympass Membership - Access a wide range of gyms and training programs.

Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.

Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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